Manager Medical Records

Management Escondido, California

Requisition ID
Medical Records
Escondido, California
Not Applicable
Job Type
Hours Per Shift
Hours Per Pay Period
Position at Palomar Health

Reporting to the Director of Medical Records, the Manager, Medical Records is responsible for the efficiency and effectiveness of the department operations, its staff, as well as monitoring and ensuring regulatory compliance. Further responsibilities include ensuring quality programs, and a level of customer services that strives to exceed internal and external customer expectations. Develops strong relationships with primary customers. Maintains ongoing record life cycle management with the goal of keeping no documents beyond the required retention time, yet ensuring retention for required period of time. Responsible for supervising assigned staff, establishing work schedules, promoting a positive work environment, training, mentoring and coaching, including annual evaluations and progressive discipline when required. Leads activities of the Record Retention Committee and evaluates any updates to the Record Retention Schedule. Advise departments of proper retention times, and proper process for requesting timely destructions. Assists departments in launching effective and timely scanning programs. Monitors and analyzes records inventory to ensure a rolling destruction of qualifying documents.

Manage requests for electronic storage in partnership with the IT Department. Assists in the development of new procedures, software implementations, or processes as needed for release of information, records indexing, storage, retrieval and destruction, and to increase staff efficiency and effectiveness. Maintains accurate and complete records of record management activities to support TJC accreditation, state and federal regulations and for ongoing patient care and revenue cycle support. Responsible for Master Patient Index maintenance to ensure patient identify, patient safety, proper patient release of information and avoid duplicative testing and waste of resources. Oversees the release of information function including disclosures to payers, attorneys, other healthcare organizations and patients. Advises and serves as the primary resource for staff. Monitors customer service quality and outcomes of staff, vendors, and external stakeholders.

Positive working relationships with internal/external customers in a professional, courteous manner. Maintains accurate meeting attendance, minutes, and issue tracking. Must have a strong understanding of the HIPAA Privacy Rule, Security guidelines and California Privacy regulations, 21st Century Cures Act (Information Blocking), Title 22, and Joint Commission standards for records maintenance, as well as State and Federal regulations governing release of patient information.
Covers for the Director, in the director's absence.

Ability to speak and read English at a level that is sufficient to satisfactorily perform the essential functions of the position. Knowledge of standard office equipment (i.e., calculator, fax, photocopier) and personal computer and computer software skills (i.e., MS Windows, Excel, Access, Word, PowerPoint, internet, e-mail). Windows computer skills including proficient use of keyboarding, use of mouse or keys for functions such as selecting items, use of drop down menus, scroll bars, opening folders, copying and similar operations required upon employment or within the 1st two weeks of employment to perform the essential functions of the job. Performs other duties as assigned. Follows Palomar Health rules, policies, procedures, applicable laws and standards. Carries out the mission, vision, and quality commitment of Palomar Health.

Job Requirements

Minimum Education: Associate's Degree in Health Information
Preferred Education: Graduate from a CAHIIM accredited RHIA program, CHPS or CHC certification or comparable.
Minimum Experience: 2 - 3 years related supervisory experience in a comparable acute care setting
Knowledge of HIPAA Privacy Rule, Security guidelines, record retention/management regulations, State and Federal release of information laws.
Preferred Experience: 4+ years related supervisory experience
Required Certification: Registered Health Info Tech (RHIT) or Registered Health Information Admin (RHIA)
Preferred Certification: Not Applicable
Required License: Not Applicable
Preferred License: Not Applicable

We are an equal opportunity employer and do not discriminate against applicants or employees based on race, color, gender, religion, creed, national origin, ancestry, age, disability, sexual orientation, marital status or any other characteristic protected by law.