Patient Svc Rep - OBGYN

Clerical/Admin Poway, California

Requisition ID
Poway, California
Not Applicable
Job Type
Hours Per Shift
Hours Per Pay Period


We currently have great opportunities for Patient Service Representatives. You will be responsible for greeting & checking in patients, answering phones, and documenting accurate patient information. In addition, you will schedule & confirm appointments, ensure accurate patient insurance information, explain billing procedures, collect co-payments, deductibles and co-insurance, prepare/file patient forms, and process medical records.

Key responsibilities include but not limited to:

  • Greets and checks in patients when they arrive to the office.
  • Maintains a high level of customer service with patients and their family members, staff, and providers.
  • Has patient complete required forms, obtains necessary signatures, and accurately enters the patient information for registration.
  • Ensures all insurance, personal and health information is obtained and verified prior to each patients appointment. Scans insurance card.
  • Maintains daily scheduling and confirmation of patient appointments.
  • Responds to heavy volume of incoming calls for appointments and other requests.
  • Collects patient insurance co-payments, co-insurance, deductibles, and prior balances and explains payment policy/billing procedures, and patient financial responsibility.
  • Prepares and files patient forms.
  • Balances daily monies and receipts, and ensures accuracy of fee tickets & batch summaries.

A qualified candidate will meet the following requirements:

  • High School diploma or GED
  • At least (1) year of experience in a customer service position, preferably in a medical practice setting.
  • Working knowledge of contracted insurances, patient benefits, and third party requirements preferred.
  • Excellent verbal, written and interpersonal communication skills.
  • Proficient computer software skills in MS Word, Excel, Outlook, and some Publisher.
  • Excellent organization and time management skills.
  • Experience with medical practice protocols related to scheduling appointments.
  • Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
  • Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.

We are an equal opportunity employer and do not discriminate against applicants or employees based on race, color, gender, religion, creed, national origin, ancestry, age, disability, sexual orientation, marital status or any other characteristic protected by law.