Customer Success Manager - Zingbox

Customer Success Santa Clara, California Plano, Texas


Description

Our Mission

 

At Palo Alto Networks®, everything starts and ends with our mission:

 

Being the cybersecurity partner of choice, protecting our digital way of life.

 

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish — but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

 

Your Career

 

The Customer Success Manager will act as a trusted advisor to our customers to help ensure efficient Palo Alto Networks’ public cloud security solution adoption and accelerate business value and ROI from customers’ investment in Palo Alto Networks during their cloud transformation journey. In this role, you will work closely with CISOs, Security Architects, Security Engineers, and DevOps teams within mid-to-large enterprises to implement best in class cloud security solutions. The end result is increased customer satisfaction, value, retention, and expansion of the Palo Alto Networks cloud security footprint.

 

Preferred locations are Santa Clara, California (Palo Alto Networks’ headquarters) and Plano, Texas.

 

Your Impact

 

        Own the ultimate responsibility for the customer’s on-boarding, adoption, satisfaction and advocacy across a portfolio of customers

        Develop a trusted advisor relationship with customer stakeholders, executive sponsors and partners to drive cybersecurity solution adoption to ensure they are leveraging the solution to achieve full business value

        Develop a comprehensive understanding of typical business and security challenges faced by customers and common cyber security objectives to appropriately map features and associated business benefits to address their needs

        Serve as a customer advocate in influencing product roadmap and improvements

        Advise and recommend on how the Palo Alto Networks cybersecurity solution can be used to help mature and improve a customer's Security Operations Center(SOC), Cloud Security Change Management process.

        Manage performance metrics CSAT, Renewal rate, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement. Identify renewal risk and collaborate with internal teams to remediation

        Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed

 

Your Experience

 

        Experience in customer success, consulting, post sales technical account management and similar roles

        Strong consulting and project management skills, with proven results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth

        Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions

        Highly data-driven with a commitment to following process

        Excited about driving and tracking a consistent engagement process with all customers in your portfolio

        Team player with the highest level of integrity, who will innovate to continue improving the way we serve our customers

        Previous experience with a Cybersecurity/SaaS solutions company and/or an enterprise software company highly desired

        Experience with enterprise security products and/or offerings

        Ability to multi-task and work in a fast-paced environment

        Flexibility for travel up to 30%

 

The Team

 

Our Customer Success team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.

 

Our Commitment

 

We’re trailblazers who dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: We can’t accomplish our mission without diverse teams innovating, together.

 

We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

 

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.