Program Manager, Professional Services - Japan

Professional Services Tokyo, Kantō


Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Your Career

As the Professional Services Program Manager, you will lead services projects as part of the delivery cycle, including handling all deployment resources and ensuring that all deliverables are met and delivered on-time and under budget. You will drive customer deployment projects including program, process initiatives, as well as partner with IT on systems and infrastructure processes.

Your Impact

  • Determine project shareholders and team structure/organization; shareholders will include technical and business resources
  • In conjunction with project shareholders, help ensure the definition of project scope, requirements, and deliverables
  • Develop project schedule and breakthroughs using appropriate tools and techniques
  • Create and execute project work plans and revise as appropriate to meet changing needs and requirements
  • Identify resources needed and assign individual responsibilities and tasks
  • Manage day-to-day operational aspects of a project and scope
  • Work on services operational projects that target new services IP delivery, partner communications, scheduling, etc.
  • Review deliverables prepared by team before passing to client
  • Effectively apply our methodology and implement project standards
  • Minimize our exposure and risk on all projects
  • Ensure project documents are complete, current, and stored appropriately
  • Track and report team hours and expenses on a weekly basis

Your Experience

  • BS in Computer Science, MIS, Business, or equivalent education/training/experience
  • Project Management Institute PMP(r) certification or equivalent a plus
  • 8+ years of related work experience or managing complex projects desired
  • Analyze project profitability, revenue, margins, bill rates and utilization.
  • Strong proficiency with project management software, such as Microsoft Project, @task, or Liquid Planner
  • Good communication skills including written, oral, presentation (including Microsoft PowerPoint), and adaptive (multi-level)
  • Good organizational skills including tool utilization (spreadsheets, project management tools, mind maps), information collection, attention to detail, and prioritization
  • Strong interpersonal skills including insight and the ability to elicit partnership from a wide variety of sources, including upper management, clients, and other departments
  • Flexible to shifting priorities, demands, and timelines; able to promptly and efficiently react to project adjustments and alterations
  • Business level of English and native level of Japanese

The Team

Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it just evolves. Our professional services team provides the behind-the-scenes support to meet our customer’s needs. As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

We’re a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting every single day transactions in the digital environment. It means we’re good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks page and our diversity website.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.