Customer Success Engineer - Demisto
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Demisto’s Client Services Security Engineers are responsible for providing our customers with technical expertise and professional services to make sure they are meeting their objectives. You are a key component of our company’s success, working together with customers, partners, and their awesome Demisto colleagues. Without these ninjas, we will fail. And failure is not an option!
- Customer services – assist customers with their product questions and technical issues, and work with the Demisto teams to resolve the issues and answer questions
- Technical services include writing scripts, troubleshooting, training, and any other technical requests
- Understanding of security products and secure coding techniques
- Linux system administration & troubleshooting experience
- Familiarity with the different products, processes, and ecosystem
- Experience in customer-facing roles
- Experience as a Security Incident Responder or SOC analyst/manager
- English is a requirement. Any other language a plus
- Ability to work under pressure, and to prioritize tasks accordingly
Demisto, a Palo Alto Networks company, was founded only 3 years ago. Demisto Enterprise is a comprehensive Security Operations Platform that combines full case management, intelligent automation, and collaborative investigation. Supporting over 260 applications and with a community of over 4,000 we are redefining incident response. If you are highly motivated, competitive, and do not shy away from tough challenges, come join our mission and become part of some of the best minds in the world to shape the future of security operations.
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networkspage and our diversity website.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at firstname.lastname@example.org.