Sales System Administrator

Sales Operations San Jose, Costa Rica


Description

The Sales System Administrator is a member of the Sales Ops Systems Team within the Revenue Acceleration Team. This role helps to ensure system maintenance of Salesforce and other sales tools for the global sales organization. The primary focus will be to manage the queue for support requests driving to resolution. 

 

Responsibilities: 

  • Assign, troubleshoot and resolve tickets from sales users related to Salesforce and other sales tools 
  • Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
  • Triage level 2 tickets to the right resource with required information 
  • Assist in scheduled maintenance of the systems via data migrations
  • Manage access and visibility related issues 
  • Perform regular SFDC data audits to ensure accuracy within the system
  • Perform lead and contact owner reassignment as needed
  • Coordinate system access changes associated with user move/add/changes and terminations within the Global Inside Sales organization
  • Maintain the SLA targets
  • Assist with documentation of best practices and usage

 

Requirements: 

  • At least 1-2 years of professional experience in an IT /Salesforce Helpdesk role or salesforce certified 
  • Good knowledge of navigating Salesforce landscape and terminology with focus on data security and territory management
  • Experience with sales processes and experience in a sales environment a plus
  • Hands-on experience providing system and tools support to users
  • Strong team player with service-oriented attitude and customer focus
  • Excellent time management skills
  • Quick learner and able to thrive in a fast-paced environment
  • Understanding of Windows and MAC OS environments
  • Aggressive problem solver
  • Excellent written and verbal communication skills
  • Ability to work with a variety of internal/external customers and vendors (some technical some non-technical) 
  • Demonstrate skills in continuous learning, flexibility, customer focus, quality commitment and good relationships
  • Additional knowledge of ServiceNow, Anaplan, CPQ, Workbench, Dataloader and Clari is a plus