Business Systems Analyst

Sales Operations Santa Clara, California


Description

Your Career

The Business Systems Analyst (BSA) acts as a liaison between IT Development and business functions to help build solutions needed to scale and support our teams.  The BSA works cross-functionally to develop and implement solutions. You are responsible for turning business requirements into designs and actionable tasks, project definition, and planning, to testing and go-live.  In this role, you will partner across the organization with teams ranging from Sales Operations, Revenue Acceleration, and Sales Leadership to identify systemic pain points and architect solutions for our business and systems.

Your Impact

  • Work very closely with Sales Operations, Sales Leadership, and our Revenue Acceleration team to understand business requirements for systemic changes and then partner closely with IT Development for creation of functional business requirements, process flow diagrams, and business cases
  • Be the Subject Matter Expert for the company’s sales forecasting tool (Clari).  Drive related system and process changes and partner cross-functionally to support enablement activities
  • Facilitate review sessions with functional owners and end-user representatives
  • Perform gap analysis: as is vs. to be
  • Participate in end to end implementation planning including project management, issue management, communication, and change management
  • Writing and reviewing QA and UAT test scripts
  • Leading UAT with end users including coordination and user acceptance sign-off
  • Understand broader business drivers to map business needs to process & functional solution design
  • Accountable for the timely delivery of projects as per established roadmaps by working closely with the business teams
  • Develop future solution strategies by working closely with Business and IT Development teams
  • Utilize business knowledge and expertise to drive business process improvements
  • Balance relationships with multiple business teams for new solution features and technical support
  • Resolve Tier 2 user tickets related to Clari and other tools

 

Your Experience

  • Salesforce.com experience (certification a plus)
  • Clari experience required (experience with other forecasting tools a plus)
  • Minimum 3 years of experience as a Business Systems Analyst working with sales processes such as Forecasting and Account/Opportunity management.  The ideal candidate will understand the full sales motion.
  • Minimum 3 years of experience preparing as-is process documentation, to-be process documentation, and performing a detailed gap analysis
  • Demonstrated ability to have successfully completed multiple, complex technical projects
  • Demonstrated experience in project conceptualization and planning
  • Ability to communicate in a clear and concise professional manner, tailored to the appropriate audience; including both verbal and written communications.
  • Ability to lead and work multi-functionally within a business unit team and have strong influencing skills
  • Able to handle multiple priorities and complex tasks in a dynamic work environment
  • Experience preparing end-user documentation and conducting end-user training
  • Business Analysis experience in a high-tech (preferable software) company a plus
  • Project Management experience a plus
  • Business process reengineering experience, Six Sigma certification, etc. is a plus
  • 4-year degree (minimum) in Information Systems or related discipline