Tech Support (Demisto)

Technical Support Tel Aviv, Israel


Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Your Career

If you are highly motivated, cyber loving and a customer-oriented professional, you will feel right in place.
You will have an opportunity to learn various cyber tools and products together with Palo Altos' vast technology.
Being the Product Tech Support for Demisto serves our customer base by providing technical support, managing escalations, answering incoming technical inquiries, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements. 
We are looking for a professional  Tech Support team member for our amazing Cyber Security SW Product to join Demisto Tel Aviv team. 

Your Experience

  • 1+ years of experience with Linux troubleshooting
  • Highly developed problem solving and analytical skills, judgment, logic, resourcefulness, and creativity
  • Ability to maintain scripts in Python or Javascript
  • Familiarity with different products, processes, and ecosystems
  • Knowledge of security products - an advantage

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it just evolves. Our technical team provides behind-the-scenes support to meet our customer’s needs. As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

We’re a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting everyday transactions in the digital environment. It means we’re good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently.

The Demisto Team

Demisto is a leading Security Orchestration, Automation, and Response (SOAR) platform that helps security teams accelerate incident response, standardize and scale processes, and learn from each incident while working together.

As a team, we take great pride in our innovative product and value our worldwide customers. The customer support team is professional, energetic and minds self-learning, knowledge sharing and uncompromising service standards. The machine learning team in Demisto is dynamic, tackling and solving a wide range of cybersecurity problems to help our customers protect their company assets.

We master many tasks and we love this! More information about Demisto product can be found Here

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks page and our diversity website.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special need, please contact us accommodations@paloaltonetworks.com.


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