Communications Director, Global Customer Services

Technical Support Santa Clara, California


Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish — but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Your Career

 

We are looking for an Executive Communications Director to support the Global Customer Services organization across all product lines. Do you thrive in a fast-paced and collaborative environment and have a proven track record as a strategic doer and organizer? If so, this may be the role for you!  In this role, you will ensure the strategy for Palo Alto Networks is clearly communicated to both internal and external stakeholders. Experience in a communications team, especially internal communications for a large organization in cloud or cybersecurity, is essential. You will be the principal communications advisor to the Senior Vice President of the customer journey, overseeing and managing proactive and reactive communications.

Your Impact

       Establish an internal communications strategy in conjunction with senior leadership

       Ensure organizational initiatives and projects are successfully communicated to employees and stakeholders

       Plan, edit, and write content for a variety of internal communications media, such as the company intranet and Slack

       Draft senior executives’ written and spoken messages to employees

       Ensure internal communications messages are consistent across all media and departments of the organization

       Ensure internal communications are consistent with external communications

       Respond to feedback from staff and adjust communications content accordingly

Your Experience

       7 to 10 years’ communications experience preferred

       Excellent written and verbal communication skills

       Outstanding presentation skills, with experience presenting to an executive audience

       Strong team player and creative thinker

       Ability to influence without authority and to build strong senior relationships to gain input and buy-in for design and implementation of changes

       Highly organized and self-motivated individual who will oversee timely, first-rate execution

       Ability to work under pressure to adhere to tight, last-minute deadlines

The Team

Our Customer Support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign — it evolves. As threats and technology change, we stay in step to accomplish our mission.

You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised — in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.

 

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.