BDC Service Representative (Performance Acura North Mississauga)
Description
Performance Acura North Mississauga is looking for a BDC Service Representative to join their dynamic team.
About Us
Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:
Great Experience: Every customer is entitled to a great experience
Integrity: We are honest and transparent in our actions
Diversity: We are stronger through the inclusion of people, brands and ideas
Innovation: We passionately embrace opportunities for new and continuous improvements
Empowerment: We encourage and support our people in taking initiative
Giving Back: We positively impact the communities in which we live, work and raise families
Here’s what you’ll deliver:
Communicate effectively by telephone and email with customers (both inbound and outbound communication)
Schedule service and maintenance retention appointments.
Answer inbound calls and respond to all customer inquiries and effectively follow up with clients and prospective clients by utilizing established dealership templates to communicate with customers by email and telephone.
Utilize dealership call scripts for all inbound and outbound service calls.
Schedule, log, and confirm appointments with customers and achieve daily/weekly/monthly goals
Update the CRM with information regarding all verbal communication with customers.
Enter information in the Appointment Log when an appointment is scheduled.
Study products and services to continually enhance ability to assist customers.
Communicate with the BDC Manager relative any potential customers issues or problems.
Follow the policies and procedures of the BDC department and Performance Honda Mayfield.
What you need to succeed:
Previous experience in a dealership environment is considered an asset.
A high school diploma or GED.
May be required to work on Saturday as per business needs.
Strong computer skills, including hands-on experience with Microsoft Office and Google Apps.
Excellent listening and communication skills.
Ability to work under pressure in a fast-paced environment.
What’s in it for you?
Excellent management support and guidance
Opportunities through our Internal career mobility program
Access to health, dental and vision insurance
Disability, critical illness and life insurance for the unexpected
Our Employee Assistance Plan (EAP) for you and your family's wellness
Discount on vehicles, service and parts for you and your family
Discounts to retailers and service providers across the country
Free and engaging employee events
Did we mention we love giving back to our communities?!
***This compensation range will be based on knowledge and experience***
Job Type: Full Time - Permanent
Compensation: $18 - $20 per hour
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