Manager, Trade Operations
Description
About Pacira
Pacira BioSciences, Inc. is a leading provider of non-opioid pain management and regenerative health solutions dedicated to improving outcomes for health care practitioners and their patients. Our in-depth knowledge of non-opioid pain management, coupled with our passion for advancing patient care, drives our commitment to providing solutions that address unmet medical needs and improve clinical results.
Why work with us?
Rarely do you have an opportunity to do work that really matters. What drives us is our mission. What makes us successful are our people. At Pacira, you are part of an inclusive culture that fosters collaboration, growth, and innovative thinking - a place where you can make an impact and help change the standard of care in non-opioid pain management. Be part of our movement, let’s pursue excellence together.
Summary:
The Manager, Trade Operations is responsible for trade relations including managing the day to day activities of the third party logistical provider, collecting data and performing analytics across all channel customers (wholesaler, distributor, retail/specialty pharmacy, HCOs, hospitals). This position will be responsible for reviewing sales and chargeback data to ensure alignment to contracts, eligibility and compliance with the company’s chargeback policy.
Essential Duties & Responsibilities:
The following statements are intended to describe the general nature and level of work being performed by an individual assigned to this job. Other duties may be assigned.
- Interface with wholesalers, specialty distributors, and 3PL partners to execute Pacira’s Trade and distribution strategy
- Timely and accurate submission of contracts to wholesalers and 3PL partners
- Review sales and chargeback transactions to ensure alignment to contract requirements, eligibility, and compliance with the company’s chargeback policy
- Ensure customer sales occur within terms and conditions of negotiated agreements and provide timely solutions to resolve data or process discrepancies
- Responsible for management, mapping, and analysis of EDI 867 sales & EDI 844 chargeback data to validate customer contract purchases
- Resolve chargeback discrepancies with wholesalers and customers associated with pricing, membership, and eligibility
- Approve and monitor product returns in compliance with existing returns policies while ensuring credits are issued accurately and match the price paid on the original sales transaction
- Meet or exceed established KPIs to support the growth of the business and the evolving complexity of Pacira’s distribution channels
- Analyze volumes, trends, reoccurring issues, and potential challenges related to Trade for each of Pacira’s branded products
- Work closely with cross-functional teams to provide timely and accurate reporting to support accruals at month end, quarter end, and year end
- Prepare, analyze, and summarize operational results for use by various key stakeholders, creating reports, specifications, instructions, and flowcharts
- Maximize process efficiencies, ensure processes have effective internal controls and meet business needs on a timely basis.
Supervisory Responsibilities:
This position will not have supervisory responsibility.
Interaction:
The incumbent will work closely with Commercial Operations & Analytics, Finance and National Accounts.
Education and Experience:
- Bachelor’s degree from accredited college or university
- 5+ years relevant experience in channel management and/or trade distribution
- Experience with chargeback processing and specialty pharmacy preferred
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills, and Abilities:
- Demonstrated strong understanding of Trade and distribution processes with a focus on chargeback administration
- Advanced MS Office including Microsoft Excel, PowerPoint and Word skills
- Proven ability to analyze complex data sets with multiple inputs and provide high level summaries of detailed reporting
- Effective presentation skills to audiences of diverse sizes and to all levels of the corporation
- Ability to maintain a positive professional attitude and work well in team environment
- Keen attention to detail and a conscientious and professional work approach. Must be willing to work in a fast paced, critical situation environment and solve problems with a sense of urgency
- Ability to travel up to 5%
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to navigate the office environment safely. Ability to travel, including overnight, is required.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Position will be based in a typical office setting with staff in cubicles, noise level is moderate with consistent printer, telephone ringing and conversation.
Benefits:
- Medical, Prescription, Dental, Vision Coverage
- Flexible Spending Account & Health Savings Account with Company match
- Employee Assistance Program
- Mental Health Resources
- Disability Coverage
- Life insurance
- Critical Illness and Accident Insurance
- Legal and Identity Theft Protection
- Pet Insurance
- Fertility and Maternity Assistance
- 401(k) with company match
- Flexible Time Off (FTO) and 11 paid holidays
- Paid Parental Leave
EEO Statement:
Pacira is proud to be an Equal Opportunity Employer and does not discriminate against applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), veteran status, disability or genetic information, or any other characteristic protected under applicable federal, state, or local law.
At Pacira we are committed to intentionally cultivating a culture of inclusion where all feel welcomed and valued for their background, perspectives, and experiences. We hold one another accountable to promote trust and transparency in support of our communities and collective purpose.
Agency Disclaimer:
Pacira Biosciences, Inc. (Hereafter, Pacira) does not accept unsolicited resumes from recruiters or employment agencies in response to the Pacira Careers page or a Pacira social media post. Pacira will not consider or agree to payment of any referral compensation or recruiter fee relating to unsolicited resumes. Pacira explicitly reserves the right to hire said candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Pacira.