Senior Director, Commercial Operations
Description
About Pacira
Pacira BioSciences, Inc. is a leading provider of non-opioid pain management and regenerative health solutions dedicated to improving outcomes for health care practitioners and their patients. Our in-depth knowledge of non-opioid pain management, coupled with our passion for advancing patient care, drives our commitment to providing solutions that address unmet medical needs and improve clinical results.
Why work with us?
Rarely do you have an opportunity to do work that really matters. What drives us is our mission. What makes us successful are our people. At Pacira, you are part of an inclusive culture that fosters collaboration, growth, and innovative thinking - a place where you can make an impact and help change the standard of care in non-opioid pain management. Be part of our movement, let’s pursue excellence together.
Summary:
The Sr. Director, Commercial Operations be responsible for providing the link to connect Product & Customer Strategy, Analytics, and Operational needs into pull through via Operational Excellence know how in order to support an expanding portfolio of proBI, etc.), combined with a track record of project management experience to provide solutions to streamline Commercial administration and execution support across the Marketing and Sales platforms. The role will create and manage project plans and manage day to day interactions with internal Commercial customers, Commercial Analytics & Customer Strategy team members. This position will play an integral role as the primary lead for oversight of Marketing and Field Operational support; as well as various subcontractors to gather requirements, design solutions, implement and maintain the various solutions at maximum efficiency & effectiveness. The incumbent will be expected to deliver within the constraints of scope, quality, time and cost, as well as complete Automation solutions across functional teams.
Essential Duties & Responsibilities:
- Lead Development of Sales Operations inclusive of resourcing, system utility, and end-user applicability to ensure key reporting dynamics & metrics are in place for internal & external users
- Responsible for building strategic plans and project plans to drive requirements gathering and analysis in order to provide high quality and detailed business requirements that ensure alignment with Commercial end-user needs
- Responsible for overseeing implementation of Veeva CRM business requirements and other parallel or downstream tools or reporting environments; as well as to document, manage and implement system change requests via internal resources
- Oversee and support the Sales Operations administrative and project management functions encompassing the build out and streamlining of Field Sample management and or Fuel Card maintenance
- Plays strategic and integral role in support of Marketing and Field Sales conferences, oversight of sales force alignments & execution.
- Function as team and organizational expert in Commercial Operations inclusive of CRM, BI, and Sales Force operations to take complex concepts and articulate them to audiences of varying perception level via two-way interpretation
- Plan and establish after go-live activities and ongoing support, including develop and deliver training and support programs for all user groups; Maintain Veeva and BI system certifications and knowledge
- Manage internal and external resources engaged in the development and support of Commercial Operations activities and systems to ensure prioritization with overarching Commercial and Business Strategies
- Maintain industry & application delivery knowledge, objectively understand and evaluate the capabilities of tools and technologies relative to internal needs to recommend potential solutions to close critical gaps
Supervisory Responsibilities:
This position will have direct reports.
Interaction:
The incumbent will work closely with Marketing, Sales, HSA, MA, CCO, Medical, Finance, Trade Operations, Commercial Analytics, and other functions.
Education and Experience:
- Bachelor’s Degree in business, marketing, operations or other related fields from an accredited college or university; Master’s Degree is a plus
- 10+ years of experience in Pharmaceutical or related industry with business operations, analytics, field operations, and / or consulting
- Experience in the hospital segment and with surgical based products is a plus
- Prior experience and knowledge of CRM and Business Intelligence application tools and support
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills, and Abilities:
- Excellent written and verbal English communication skills
- Solid conceptual thinking – ability to analyze large amounts of information, extract insights, and prepare project plans to provide strategic solutions
- Strong collaboration and teamwork needed to partner with peers on interdepartmental initiatives
- Demonstrated excellence in project management and effectively managing multiple projects / priorities including ability to work with complex plans and design solutions to address critical needs
- Demonstrated knowledge of IT processes including User Requirements gathering, Incident Management, Change Management, Problem Management
- Must be able to take complex (including technical) concepts and articulate them to audiences of varying perception levels
- Strong knowledge of best practices for user interface design consistent with device constraints
- Experience with managing various project management initiatives across a Commercial Operations platform, requiring knowledge of business reporting enhancements, data management processes, and/or marketing / sales operational process design and execution
- Highly proficient in MS Office applications Word, Excel, PowerPoint, MS Project
- Demonstrated development understanding in SFDC, Veeva, or other CRM systems; SFDC and Veeva Certified Administrator considered a plus
- Prior experience managing large scale Commercial, Sales, or Trade / Contracting operations projects and outputs (Preferred)
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, move between spaces, reach with hands and arms and stoop. Close vision and the need to focus on computer screen, use of hands, fingers and wrist to type on keyboard and manipulate mouse. Will need to lift and move items weighing up to 20 pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The work setting is consistent of a typical pharmaceutical office environment with offices and cubicles. Position requires travel, as needed, to attend and train customer-facing personnel.
Benefits:
- Medical, Prescription, Dental, Vision Coverage
- Flexible Spending Account & Health Savings Account with Company match
- Employee Assistance Program
- Mental Health Resources
- Disability Coverage
- Life insurance
- Critical Illness and Accident Insurance
- Legal and Identity Theft Protection
- Pet Insurance
- Fertility and Maternity Assistance
- 401(k) with company match
- Flexible Time Off (FTO) and 11 paid holidays
- Paid Parental Leave
The base pay range for this role in San Francisco, California is $209,000 per year to $270,000 per year. The range is what we reasonably expect to pay for this role. The range considers a wide range of factors that are considered in making compensation decisions, including but not limited to: geographic markets, business or organizational needs, skill sets, experience, training, licensure, and certifications.
EEO Statement:
Pacira is proud to be an Equal Opportunity Employer and does not discriminate against applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), veteran status, disability or genetic information, or any other characteristic protected under applicable federal, state, or local law.
At Pacira we are committed to intentionally cultivating a culture of inclusion where all feel welcomed and valued for their background, perspectives, and experiences. We hold one another accountable to promote trust and transparency in support of our communities and collective purpose.
Agency Disclaimer:
Pacira Biosciences, Inc. (Hereafter, Pacira) does not accept unsolicited resumes from recruiters or employment agencies in response to the Pacira Careers page or a Pacira social media post. Pacira will not consider or agree to payment of any referral compensation or recruiter fee relating to unsolicited resumes. Pacira explicitly reserves the right to hire said candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Pacira.