General Manager
Description
Job Overview
The General Manager provides leadership and direction for all branch business operations, both on a daily and long-range basis. The General Manager is responsible for ensuring efficient service delivery, exceptional customer satisfaction, and financial profitability. This role requires strong leadership skills, industry knowledge, and a commitment to operational excellence. The General Manager will develop and implement strategies to enhance service offerings, optimize workflow, and maintain high standards of safety and quality.
Core Functions
- Oversee all aspects of service operations, including scheduling, resource allocation, and workflow management.
- Ensure compliance with industry standards, safety regulations, and company policies.
- Develop and manage the annual budget, ensuring financial targets are met or exceeded.
- Monitor key performance indicators (KPIs) and implement corrective actions as needed to achieve financial goals.
- Foster strong relationships with customers, addressing concerns and ensuring satisfaction with services provided.
- Implement strategies to attract new clients and retain existing ones, enhancing the overall customer experience.
- Lead, mentor, and develop a high-performing service team, including service managers and technicians.
- Conduct regular performance reviews and provide training and development opportunities for staff.
- Collaborate with senior management to develop and execute business strategies that align with company goals.
- Identify market trends and opportunities for growth within the truck and trailer service sector.
- Establish and maintain quality assurance processes to ensure high standards of service delivery.
- Conduct regular inspections and audits of work completed to uphold safety and quality standards.
- Manage relationships with suppliers and vendors to ensure timely delivery of parts and materials.
- Oversee inventory management processes to minimize costs and ensure adequate stock levels.
Competencies and Qualifications
- Bachelor’s degree in Business Administration, Automotive Technology, or a related field (preferred).
- 5+ years of experience in a managerial role within the truck and trailer service industry or a related field.
- Strong understanding of service operations, financial management, and customer relationship management.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in using management software and tools.
- Ability to work in a fast-paced environment and adapt to changing priorities.
Physical Requirements
- Must be able to lift/carry 50 lbs infrequently.
- Prolonged periods of sitting at a desk and working on a computer.
- Prolonged periods of walking and standing.