Manager of Centralized Scheduling
Overlake Medical Centers has a great opportunity for a Manager of Centralized Scheduling. In this role the manager will oversee the daily operations of the Centralized Scheduling Department. Analyze data and assess existing process to continually look for process efficiencies and to continually look to improve customer satisfaction. Performs service recovery with patients, physician offices and hospital departments. The manager develops work flows that incorporate service scheduling, insurance verification and account pre-registration (working with Patient Access Services) functions that form a cohesive and effective plan, and that promotes teamwork and departmental flexibility.
Education: High school diploma or equivalent education required, BA preferred.
Professional Licensure/Certification/Registration: None required.
Experience: Two years’ experience in a similar position within a hospital or related field required. One-year supervisory experience is also required.
Special Training/Skills: Knowledge of and experience with automated systems required. Working knowledge of Microsoft Windows and Excel preferred. Strong organization skills required. Effective verbal and written communication skills. High-stress climate requires the ability to conduct several projects simultaneously and maintain stability in the department.