Patient Services Representative - Outpatient Therapies Clinic (Full Time / Days)

Admin/Clerical Bellevue, Washington


Great opportunity to be part of a dynamic and passionate team in our Outpatient Physical, Occupational and Speech Therapy Clinic. The person in this role provides exceptional customer and front office services to patients. Coordinate communications among staff, patients, and providers about patient check-in process.  Accurately collect records and ensure distribution to appropriate staff via the EMR and/or manual systems; perform clerical, scheduling, and records activities in support of patients and staff.

Full Time / Day Shift
Benefits Eligible


  • Free public transportation pass (ORCA
  • Competitive compensation package
  • Generous PTO
  • Medical, dental, vision
  • 2 part retirement plan including matching
  • Long term disability
  • Flex spending
  • Extended illness banked hours
  • Free parking
  • Employee Assistance program
  • Professional development


Just a few of our employee perks

  • Cell phone plan discounts
  • Discounted Mariners and Sounders tickets
  • Computer discounts
  • Discounted lift tickets
  • Discounted movie tickets
  • Discounted gym memberships
  • Free Seattle Art Museum passes
  • And much more



  • High school diploma or GED required.

  • Minimum 1 year of administrative experience in a medical facility preferred. Previous physician office, hospital or other frontline customer contact experience in a business setting also preferred.

  • Demonstrated ability to provide exceptional customer service.

  • Excellent telephone etiquette.

  • Demonstrated strong communication skills and ability to work effectively with people in stressful situations.

  • Ability to multi-task, be organized and detail oriented.

  • Demonstrated proficient computer keyboard skills.


Overlake is committed to providing ready access to a highly trained and compassionate medical team, who are consistent and comprehensive in coordination of care for all patients. Our group practice champions superior quality-of-care, superior outcomes, a superior patient experience, and work-life balance. We believe exceptional patient care comes naturally when our employees feel respected, valued and cared for too. These high standards and high expectations will give us the ability to recruit and retain the best healthcare teams in the region.  

Overlake Medical Center is an Equal Opportunity Employer