Description

COMMUNICATIONS OFFICER-MEDICAL

Reference #2024-29

Strong. Proud. Uplifting.

At Ornge, we believe that ordinary people can do extraordinary things.

Each day, we connect communities with critical care across Ontario, Canada. In the air and by land, our teams deliver equity in emergency response, uplifting the lives of those in our care.  

We’re excited to onboard individuals who bring energy, enthusiasm, and professionalism to our growing group of difference-makers and life-changers. 

Discover Ontario, Canada, and an exciting career with Ornge.

Position Available:            Communications Officer – Medical (CO-Medical)

The Ornge Operations Control Centre (OCC) works closely with provincial hospitals, remote nursing stations, Central Ambulance Communications Centres (CACC), and other stakeholders to enable the transport of patients across Ontario.

Position Status:        Temporary, Full-Time Swing

Rate:                  $27.39/hour; Post Probation: $34.65/hour

Location:              5310 Explorer Drive, Mississauga

Reporting To:          Operations Control Manager

Position Summary:

The Communications Officer – Medical (CO-Medical) position is responsible for monitoring inter-facility transfers, including ensuring proper communication links between various healthcare providers involved in the transport requirements of all patients transported by Ornge.

The CO-Medical will receive and review telephone and web medical transport requests from various stakeholders to ensure all transport requests are properly assessed for appropriate level of care requirements, triaged and documented to ensure an efficient, patient-centered delivery of our medical transport services.

The ideal candidate will have the ability to:

• Effectively communicate with Flight Planners, Paramedics, Physicians and various allied healthcare professionals;
• Respond quickly and efficiently to emergency calls;
• Utilize exceptional interpersonal skills, courtesy, tact, and compassion when interacting with other healthcare professionals;
• Work effectively in a demanding, challenging, emergency services environment; and
• Analyze issues, develop solutions and execute plans in an individual or team oriented role.

Qualifications:

• Medical background with related experience such as paramedic, RN/RPN, emergency or clinical experience (preferred) or Emergency Telecommunications Certificate.
• Successful completion of the Ornge Communications Officer’s certification training program;
• Strong understanding of the provincial air ambulance system and emergency services communications;
• Experience working within the Air and/or Land Ambulance Transfer System (preferred);
• Proficiency with MS Outlook, Excel, Word, PowerPoint and Internet Explorer;
• Dispatch experience is a definite asset; and
• Ability to train and mentor is an asset.

Hours of Work:

Successful candidates must be able to work shift work in a 24/7 operation. This includes an ability to work on a rotational shift basis. Rotational shifts include days, afternoons and nights on weekdays, weekends and statutory holidays as required. All successful candidates will be required to complete and meet the terms of a Declaration of Willingness and Ability to Work. 

At Ornge, we are:

• Community connectors
• Equity in healthcare
• Strong in our convictions
• Proud of the services we provide
• Uplifting in our mission, values, and services 

You can expect us to be:

• Promoters of diversity
• Champions of inclusion and accessibility
• Committed to your career advancement 
• A tight-knit culture 
• Competitive in pay, benefits, vacation time, and more

A bit about you:

• You’re driven by the desire to make a difference
• Excited by problem solving, you excel at in-the-moment decision making
• Teamwork has always been where you thrive 
• You’re ready to put your skills into action in a fast-paced environment 

What’s next:

• If you’re ready to uplift lives, we invite you to apply on-line no later than May 3, 2024 by 0900 EST.
• Your resume will be reviewed and only those selected for further consideration will be contacted.
• If you require a disability accommodation in order to participate in the recruitment process, please contact us at 647-428-2005 and request the HR Department to provide your contact information.  Accommodation is available under the Human Rights Code and in accordance with the Accessibility for Ontarians with Disabilities Act.  A Human Resources representative with contact you within 48 hours.

Are you ready to pursue a career that has a profound impact on communities across Ontario, Canada? Join us.

Ornge. Lives uplifted.