Solutions Architect
Description
Position/Title: Solutions Architect
Department: Event Technology & Registration
Reports to: Associate Director, Event Technology & Registration
Location: London, UK
Employment Type: Salaried, Exempt, Fulltime
WHO WE ARE
Opus Agency is a future-forward, full-service global events agency comprising more than 400 professionals across the United States, London, Sydney, Singapore, and New Zealand. Our distinguished portfolio encompasses world-shaping brands such as Amazon, Google, Microsoft, Salesforce, ServiceNow, and many others. Looking towards 2026 and beyond, we are presented with a profound opportunity: to shape the future of events within an increasingly AI-infused world. In an age where digital interactions frequently prevail, the authenticity of in-person connection shall assume paramount importance. Events will rise to become the foremost priority for Chief Marketing Officers, driving brand success and cultivating deep, enduring relationships with audiences.
Our Event Technology & Registration team occupies a vital position within this vision, partnering with leading global enterprises such as Microsoft, Google, and Salesforce, in addition to an ever-expanding roster of category creators and fast-growing brands. With such clients, we do not merely respond to change; rather, we shape it - drawing the future nearer and ushering them into a new era of event marketing. As a Solutions Architect, you shall stand at the vanguard of this mission, advancing innovative and impactful strategies that accord with this event-driven vision for the future.
WHAT WE ARE LOOKING FOR
At Opus, we collaborate with some of the world’s most influential brands to design, create, and manage their most significant events and experiential campaigns. The Solutions Architect is responsible for advising clients, designing and integrating event technology and experiential solutions, implementing those solutions, and overseeing their execution, whilst managing relationships and contracts with third-party technology providers.
The Solutions Architect will work in concert with event teams to ensure that multiple external technologies are seamlessly integrated, delivering innovative and successful events both online and in person.
YOU SHOULD HAVE
- A minimum of three years’ practical experience with event technology platforms (such as Rainfocus, Swoogo, Cvent, Stova, or comparable systems).
- Demonstrable expertise across a wide range of technology disciplines, including architecture, application development, technology delivery and services, quality assurance, and data management.
- A strong background in the configuration, troubleshooting, deployment, and presentation of technology solutions within live event environments.
- Foundational knowledge of front-end web development (HTML, CSS, JavaScript) together with an understanding of UI/UX customisation principles.
- A bachelor’s degree from a four-year institution, or equivalent professional experience, is preferred.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Collaborate with project stakeholders and clients to translate requirements into functional event technology solutions, preparing documentation of workflows, configurations, and technical setups for reuse and knowledge sharing.
- Configure and deploy web components through event technology platforms.
- Provide technical support for event technology implementation across multiple workstreams, including registration, session scheduling and management, sponsorships, communications, and integrations, in a variety of event formats (digital, hybrid, and in-person).
- Support and resolve issues during platform setup, testing, and live events; conduct Quality Assurance and User Acceptance Testing.
- Manage relationships effectively with clients, vendors, and project stakeholders.
- Utilise multiple external registration tools whilst remaining informed on feature enhancements and product releases.
- Serve as a subject matter expert in event technology, maintaining currency on platform developments and industry best practice.
QUALIFICATIONS
To perform this role successfully, an individual must be able to fulfil each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge, skills, and abilities expected. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.
- Self-directed and deadline-driven, with the ability to manage priorities and projects within a fast-paced, dynamic environment.
- Aptitude for learning new tools, platforms, and technologies swiftly.
- Confidence and clarity in speaking and presenting to clients, partners, and stakeholders.
- Capacity to translate between technical and non-technical stakeholders, conveying technical concepts in plain, accessible language.
- Proficiency in performing quality assurance.
- Strong critical thinking, organisational, creative problem-solving, and analytical capabilities.
- Well-developed verbal, written, and presentation skills, reflecting a professional presence.
- Keen attention to detail, coupled with the ability to maintain perspective on the broader picture.
- Ability to perform effectively in high-pressure, fast-paced environments.
- Commitment to maintaining high levels of confidentiality.
- A collaborative approach to working with colleagues, vendors, and clients.
TRAVEL AND FLEXIBLE SCHEDULE REQUIRED
This position is required to travel to attend events. Air travel and overnight stays are required. There will occasionally be the need to work outside standard business hours.
WHAT YOU CAN EXPECT IN RETURN
- Full time position
- Opportunities for growth and development
- Health & dental insurance options
- London Bridge office with rooftop working and social spaces
- Hybrid/remote working flexibility
- Regular team social occasions
- Extended Bank holiday weekends in May and August
- Christmas and New Year period office closure
NOT SURE IF YOU SHOULD APPLY?
Studies show that those identifying as under-represented individuals might have talked themselves out of applying at this point. Don’t worry about checking every single box. At Opus Agency, we are dedicated to building a versatile, inclusive team with a variety of backgrounds and a growth mindset - so if you’re excited about this role, but your past experience doesn’t align perfectly with every single item listed in this job description, we encourage you to apply. You may just be the right candidate for this role, or we may have other roles that better align with your skillset.
PHYSICAL REQUIREMENTS:
Individuals will be required to sit for the majority of the day and may be required to stand as needed. May require ability to ambulate primarily on a level surface for periodic periods throughout the day. Individuals may be required to travel via airplane, train, taxi, car and/or other means of transportation, as needed.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
OTHER DUTIES AND ACKNOWLEDGEMENT
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee/ candidate a general sense of the responsibilities and expectations of the position. Duties, responsibilities, and activities may change at any time with or without notice. This does not create an employment contract, implied or otherwise, other than an "at will" relationship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the UK.
Opus Agency does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.