Customer Service

Suzhou, China

About the Optimas:

Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we serve. This allows us to adapt with our customers and partners as needs evolve, leveraging our footprint to remain at your side while providing a highly personalized level of service and support no matter where you find yourself around the globe.

Position overview:

Pass customer’s demand and requirement to related departments and coordinate with other departments to make sure we have available stock to deliver to customer side on time. And high satisfaction level from customer for the services.

Main responsibilities:

• Get schedules/forecast from customer regularly. Pass schedules/forecast for existing parts to planning team and inform sales for new parts.
• Lead customer ID and contract ID into ERP system when get new customer information from sales with related teams.
• Enter sales order in time when get PO from customer and confirm delivery date within 2 working days.
• Send shipping instruction to operation team per confirmed delivery date with customer. Ensure stock is available to satisfy customer requirements. Inform customer in time for any delay.
• All customer complaints processed to a satisfactory conclusion.
• Verify with customer for billing record and inform finance to issue VAT invoice in time.
• Review AR aging, ensures all queries relating to non-payment of invoices by the customer are resolved quickly.
• Support on E&O resolutions;
• Manage day-to-day issues, working closely with buyers to pull in stock to meet customer’s required date.
• Ensure all new enquires are passed to related sales.
• Provide cover for other team members as necessary, dealing with customers while your colleagues are on leave.
• Other responsibilities maybe assigned by superiors;

Key Competencies:

The ideal candidate must have the following competencies:

• Strategic Vision.
• Building organizational capacity.
• Results driven.
• Embrace change.
• Collaboration and Influence.
• Entrepreneurial spirit.
• Customer value and Market focus.

Skills and Qualifications:

• University degree required
• Very good demand over communication skill.
• Have a pleasant personality and able to communicate with efficiency.
• Familiar with computer skill, good at EXCEL and other office software.
• Result driving and problem solving skills
• Basic analysis skills and ERP system experience
• 2 years at least related working experience.

Compensation:

At Optimas we believe in having a competitive compensation scheme to motivate and retain our employees. More information will be given throughout the process.

Optimas OE Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Optimas OE Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.