Field Applications Scientist - UK
Description
Job Title: Field Applications Scientist
Sales / Robotics
Reports to: Director, Field Applications
Direct Reports: No
Location: United Kingdom - Remote
About Us
Opentrons Labworks, Inc. is a disruptive life science company leveraging its integrated lab platform to supercharge the pace of innovation in research and healthcare. Opentrons Labworks is the parent company to business units Opentrons Robotics and Neochromosome. Through Opentrons Robotics, thousands of institutions are automating R&D operations with flexible, easy-to-use liquid handling lab robots. Through Neochromosome, biopharma and biotech at large can benefit from our world-class genome-scale cell engineering solutions.
Opentrons Labworks, Inc. is a disruptive life science company leveraging its integrated lab platform to supercharge the pace of innovation in research and healthcare. Opentrons Labworks is the parent company to business units Opentrons Robotics and Neochromosome. Through Opentrons Robotics, thousands of institutions are automating R&D operations with flexible, easy-to-use liquid handling lab robots. Through Neochromosome, biopharma and biotech at large can benefit from our world-class genome-scale cell engineering solutions.
If you are looking for your next exciting opportunity, come join us! We provide excellent benefits, competitive compensation, equity packages, and opportunities for growth. Learn more on our Careers Website.
About the Role
As a Field Applications Scientist, you will be responsible for providing customized robotics solutions for our customers. The focus of this role is both pre & post sales, with emphasis on creating a seamless customer experience as they onboard with the Opentrons platform. We are customer obsessed in everything we do. The customer’s experience and success are top of mind for this team and that is reflected in their work on both a technical and customer service level.
Field Applications Scientists report directly to the manager of Director, FAS. This role is specifically intended for coverage in Western Europe.
What You Will Do
- Join sales calls to serve as the technical and scientific expert for implementing science on Opentrons instruments
- Speak to specific customer concerns (feasibility, timing, how to leverage Opentrons products as a science solution, etc.) (20% - in combination with bullet below)
- Serve as a point of contact for customers as they complete the purchasing process.
- Run the onboarding call with the customer post sale. This can be answering customer questions related to remote protocol development, help with protocol pathing, etc. (50% - in combination with 2 bullet points below)
- Complete remote or on-site protocol development. This includes protocol development, optimization, and confirming success.
- Triage customer issues as they arise after implementation using a team based approach (i.e.. engaging sales rep. for expansion business opportunities, support for issues, etc.).
- Attend local and national trade shows as required by sales and marketing teams. (10%)
- Provide training and support for the Opentrons distributor network. (20%)
Note: This is a remote position that requires frequent (up to 70%) travel. Occasional travel outside of assigned territory may be required to fulfill business needs
What We Are Looking For
Education:
- Bachelor’s degree in Life Sciences, Biomedical Engineering or related major required
Experience:
- Minimum of 3 years experience in a customer facing role, specifically in the life sciences industry. Masters/PHD in Life Sciences or Biomedical Engineering major will be considered in lieu of experience.
- Prior experience with liquid handling automation and/or Opentrons robots strongly preferred
- Minimum of an Intermediate knowledge of Python scripting.
- Prior experience with Salesforce preferred
- Prior experience with GitHub
Knowledge, Skills and Abilities:
- Knowledge of core biology workflows such as NGS, NAP, PCR, ELISA, etc.
- Solid understanding of how to debug code of automated liquid handlers. Knowledge of Python is required.
- Demonstrated ability to be customer obsessed and solutions driven
- Proficiency with Google Suite or related software
- Excellent verbal and written communication skills
- Excellent time management skills with a proven ability to meet deadlines
- Strong analytical and problem-solving skills
Working Conditions and Physical Effort
- Fast-paced environment with a high volume of work to be completed
- Up to 70% overnight travel required
- Some physical effort required, including installation of robots
Opentrons Labworks Inc. is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
The position will be posted until a final candidate is selected for the requisition or the requisition has a sufficient number of applications.
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