Implementation Consultant

Solution Adoption United States


Ontario Systems is growing and seeking an Implementation Consultant to help our clients realize their financial and operational objectives by implementing and adopting our technology solutions in third-party collections and healthcare revenue cycle industries.

Location This position will be remote. Candidate may work where they live anywhere in the United States.

Visa sponsorship is not available for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship.

What You’ll Do

  • Consult with our clients to understand their operational objectives and business problems; design and implement solutions to solve them
  • Configure our software platform to clients’ specification, which will include some scripting
  • Guide clients through structured problem solving, leveraging data to drive decisions
  • Collaborate as part of a multi-person, matrixed project team
  • Lead our clients through user acceptance testing to optimize speed and quality
  • Establish methods for tracking adoption and value (ROI) realization for each client
  • Advise client on change management practices to drive value realization
  • Gather, document, and analyze business needs and requirements

What You’ll Need

  • Demonstrated analytical rigor and intellectual horsepower
  • Excellent client relationship skills: the ability to form trust-based relationships with a variety of client stakeholders (business and technical) and to facilitate group problem solving
  • Industry experience in consumer and business payment recovery, collections, healthcare revenue cycle management, or specific knowledge in multiple lines of business such as the government sector, medical self-pay, insurance follow-up, credit card, municipalities, student loan, etc. is a plus
  • Experience with complex software implementation projects
  • Bachelor’s degree in computer science, business, management, healthcare, or a related field
  • Technical fluency and demonstrated ability to perform scripting (proficiency with SQL, VBA, Python, R, Caché would be a big plus!)
  • First-rate problem-solving skills
  • Willingness to travel up to 10-25% (in a post-pandemic environment)


We believe our values and You-Powered Culture set us apart. We take them very seriously and they’re at the core of everything we do. Beyond our values, we have some other great perks:
  • Best Places to Work award-winning organization since 2015
  • Career growth and mentorship opportunities
  • You-Powered Culture – We’ll support you in getting what you need, from your first contact during your hiring process throughout your career at Ontario Systems
  • Flexible work environment and competitive pay
  • Health insurance with wellness discounts, medical, dental and vision care
  • 401(k)
  • Well-deserved time off with Paid Time Off program, personal holiday, plus 8 paid holidays
  • Paid Volunteer Time Off Program – make a difference in your community
  • Education assistance program

About Ontario Systems Ontario Systems is a premier provider of enterprise technologies that streamline and accelerate revenue recovery for clients in the healthcare, government, and accounts receivable management (ARM) markets. Through process automation and modern, compliance-minded communication and payment tools, Ontario Systems helps its client partners generate more revenue at reduced cost and fulfill their organizational mission by effectively engaging patients, constituents, and consumers.

With offices in Indiana, Massachusetts, New Mexico, and Washington state as well as employees across the country, Ontario Systems is building on 40 years of success using a distinctly client-centric approach to innovation and service. A recognized brand in the revenue cycle management (RCM) market, Ontario Systems helps 600+ hospital networks—including 5 of the 15 largest systems in the US—optimize cash collections and provide a single, satisfying patient financial experience. Ontario Systems also serves 8 of the 10 largest ARM companies in addition to a number of state and municipal governments across the United States.

Equal Employment Opportunity & Affirmative Action Policy Ontario Systems, LLC does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

If you need accommodation for any part of the application process because of a medical condition or disability, please call 765-751-7000 to let us know the nature of your request.