Technical Product Manager

Product United States Muncie, Indiana Burlington, Massachusetts


Ontario Systems has a new and exciting position as Technical Product Manager on our Product Team. The ideal candidate will have hands-on experience in the accounts receivable space and a solid track record of delivering on-time and on-budget product releases.

Location This position will be remote. Candidate may work where they live anywhere in the United States. This position may also work from one of our office locations in either Muncie, IN or Burlington, MA.

Visa sponsorship or transfer of an existing visa is not available for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship or transfer.

What You’ll Do
As Technical Product Manager, you will be responsible for ensuring product line business needs are effectively and efficiently realized by the development organization. You will work closely with architects and development teams to evaluate software design options, prioritize technical debt and infrastructure work, and assess technology platforms to inform product roadmaps. This professional self-starter will report to a Director, Product Management and work closely with key stakeholders in development, operations, client support, and implementation. Specific duties include:

  • Deliver product releases on-time and within budget based upon agreed scope
  • Ensure business needs appropriately reflect different end-user personas’ pain-points
  • Translate business needs into development requirements, compliant with agile practices at Ontario Systems
  • Develop technical requirements that support agnostic, flexible configurable, API options within the product to meet unique customer needs.
  • Work with Product Design (UI/UX) to optimize workflows, user interfaces, and visual design
  • Prepare use case documentation
  • Coordinate beta tests
  • Define success criteria for testing and product acceptance
  • Ensure business needs and priorities are maintained in a prioritized backlog used by development teams
  • Work with architects and development teams to agree on design and implementation methodologies, effective prioritization and management of technical debt, and relevant infrastructure work
  • Understand, research, and follow technical and industry trends
  • Work with development team and Scrum Managers to monitor progress and to maintain product release status dashboards
  • Manage the retirement lifecycle, identify alternate/replacement solutions, and understand impact/cost and support needs
  • Own and monitor product performance, product quality, and success of products based on customer response
  • Work with client support team to resolve customer issues as needed
  • Answer incoming questions about the product and its capabilities

What You’ll Need
  • College degree required; Business or Computer Science degree preferred
  • 3 or more years of experience in a relevant role or industry
  • Execution-focused mindset
  • An understanding of healthcare workflows and how software can streamline the insurance follow-up, denial and self-pay processes
  • Leadership experience on a team that designed, built, or used healthcare workflow solutions
  • Robust technical fundamental skills, especially in building software
  • Problem solving skills; able to analyze a problem and design creative solutions 
  • Attention to detail; extraordinary eye for usability and the customer experience 
  • Excellent written communication skills; able to succinctly convey complex ideas through the written word
  • Great people skills; able to facilitate, negotiate and persuade stakeholders
  • Flexible and agile; able to rapidly adapt to changing situations and inputs
  • Ability to work well with internal teams, including developers, engineers, architects, quality assurance, and operations. Ensure requirements are fully understood and that implementation plans match expectations
  • Ability to assess emerging products and companies to measure their potential value or threat to the company and its products, as well as make recommendations on which new technologies to invest in or leverage

Important Note:
Although we have described above what we are generally looking for, we are very likely missing other attributes and skills that may make you a great fit. We’d hate to miss out! Research has shown that women and other marginalized groups tend to apply if they check 100% of every box, versus men who apply if they are qualified for roughly 60% of the skills/experience illustrated in the job posting. The point we’re getting at…it doesn’t hurt to take a chance and apply! We look forward to getting to know you!

We believe our values and You-Powered Culture set us apart. We take them very seriously and they’re at the core of everything we do. Beyond our values, we have some other great perks:
  • Best Places to Work award-winning organization since 2015
  • Career growth and mentorship opportunities
  • You-Powered Culture – We’ll support you in getting what you need, from your first contact during your hiring process throughout your career at Ontario Systems
  • Flexible work environment
  • Competitive pay and 401(k)
  • Health insurance with wellness discounts, medical, dental and vision care
  • Well-deserved time off with Paid Time Off program, personal holiday, plus 8 paid holidays
  • Paid Volunteer Time Off Program – make a difference in your community
  • 24/7 onsite fitness center
  • Education assistance program

About Ontario Systems
Ontario Systems is a premier provider of enterprise technologies that streamline and accelerate revenue recovery for clients in the healthcare, government, and accounts receivable management (ARM) markets. Through process automation and modern, compliance-minded communication and payment tools, Ontario Systems helps its client partners generate more revenue at reduced cost and fulfill their organizational mission by effectively engaging patients, constituents, and consumers.

With offices in Indiana, Massachusetts, New Mexico, and Washington state as well as employees across the country, Ontario Systems is building on 40 years of success using a distinctly client-centric approach to innovation and service. A recognized brand in the revenue cycle management (RCM) market, Ontario Systems helps 600+ hospital networks—including 5 of the 15 largest systems in the US—optimize cash collections and provide a single, satisfying patient financial experience. Ontario Systems also serves 8 of the 10 largest ARM companies in addition to a number of state and municipal governments across the United States.

Equal Employment Opportunity & Affirmative Action Policy
Ontario Systems, LLC, provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability status, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

If you need accommodation for any part of the application process because of a medical condition or disability, please call 765-751-7000 to let us know the nature of your request.