Implementation Consultant

Solution Adoption United States Muncie, Indiana Vancouver, Washington Burlington, Massachusetts


Ontario Systems is looking for an Implementation Consultant to implement our software for customers within the many markets we support. Do you enjoy using your technical skills to perform software product implementations; engaging with the customer in requirements gathering, consultation, training, and solution development to help them reach their goals? If yes, let’s talk today about why this position is the right next step for you and your career!

Location This position may work remotely or from one of our offices in Burlington, MA, Muncie, IN, or Vancouver, WA.

Visa sponsorship is not available for this position. Applicants must be authorized to work directly for any employer in the United States without vi.a sponsorship.

What You’ll Do

  • Implement our software solutions to meet our customer business needs and deliver the value our application provides
  • Follow delivery best practices, methodologies, project timelines, scope and budget to stay on task and on plan
  • Proactively identify risks and blockers, determine root cause, and possible mitigation strategies
  • Gather, document, and analyze business needs and requirements
  • Architect solutions within our application
  • Deliver these solutions thru configuration, setup, and development
  • Assist clients with creating user-acceptance test plans and support their testing activities
  • Conduct application-specific training for clients
  • Learn the industry we serve and share domain expertise

What You’ll Need
  • Bachelor’s degree in computer related area, business, management, or related field
  • Three to five years related experience and/or training; or equivalent combination of education and experience
  • Technical related experience such as help desk support, technical support, software implementations into business practices, or experience in software development
  • Business acumen to understand the customer's need in order to achieve the desired outcomes, delivering value for the customer.
  • Excellent customer service and relationship skills; demonstrated client facing experience and ability to deliver revenue-generating services to our customers
  • Ability to work with a wide variety of individuals at all levels ranging from collection managers/operations managers to end users
  • Experience in consumer and business payment recovery or specific knowledge in multiple lines of business such as the government sector, medical self-pay, insurance follow-up, credit card, municipalities, student loan, etc. is a plus
  • Collections experience is a plus
  • Experience and knowledge of Microsoft tools including Visio and Project.
  • Travel required and may be up to 25-33%

We believe our values and You-Powered Culture set us apart. We take them very seriously and they’re at the core of everything we do. Beyond our values, we have some other great perks:
  • Best Places to Work organization and award winner since 2015
  • Career growth and mentorship opportunities
  • You-Powered Culture – We’ll support you in getting what you need, from your first contact during your hiring process throughout your career
  • Flexible work and Competitive pay
  • Health insurance with wellness discounts, medical, dental and vision care
  • 401(k)
  • Well-deserved time off with Paid Time Off program, personal holiday, plus 8 paid holidays
  • Paid Volunteer Time Off Program – make a difference in your community
  • 24/7 onsite fitness center
  • Education assistance program

About Ontario Systems A leading provider of enterprise revenue cycle management software, Ontario Systems has been helping its clients accelerate cash and recover revenue efficiently for 40 years. Serving the healthcare, accounts receivable management, and government markets, we work with our customers to understand their challenges and make progressive receivables strategies possible to execute. Whether working for themselves or on behalf of others, our customers use our products to automate their recovery operations, generating more revenue at reduced costs, providing enhanced service to their patients and clients, and fueling community missions across the country. Ontario Systems’ customers include 5 of the 15 largest hospital networks who actively manage over $40 billion in receivables collectively, as well as 8 of the 10 largest ARM companies, and more than a hundred federal, state, and municipal government clients in the U.S. Ontario Systems is headquartered in Muncie, Ind., and has locations in Boston, Mass., Vancouver, Wash., Albuquerque, NM, and employees all over the country.

Equal Employment Opportunity Policy Ontario Systems, LLC does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.