Director, Solution Adoption

Solution Adoption United States


Ontario Systems is hiring a Director, Solution Adoption to support its growing business. 


Location: This position may work remotely or from one of our offices in Burlington, MA, Muncie, IN, or Vancouver, WA.


What You’ll Do

You will build a high-performing team of Service Delivery Managers who in turn lead matrixed project teams responsible for leading complex software implementations with our clients, who include some of the nation’s largest healthcare systems and receivables management organizations, as well as state and local governments. 

You will be asked to build relationships with client executives, standardize and improve team processes, and drive improvements across the team’s key performance indicators.

Specifically, the Director will:

  • Coach and develop team members on best practices in leading matrixed teams, project management, and client relationship building
  • Improve our practice of measuring and communicating client ROI
  • Improve the timeliness and quality of implementation projects, along with the client’s satisfaction
  • Build trust-based, consultative relationships with client executives
  • Act as a leader within the organization, spearheading cross-functional initiatives
  • Drive repeated improvements in measured outcomes
  • Support and accelerate each team member’s professional development
  • Grow a culture focused on delivering value to our clients and caring for one another
  • Initiate process improvements
  • Manage by data to prioritize effectively

What You’ll Need

The ideal candidate will have:

  • Healthcare revenue cycle expertise
  • A track record of improving outcomes
  • Successful experience leading client-services teams, ideally those that implement software
  • Excellent client relationship skills and an ability to lead difficult conversations with client executives
  • A first-rate ability to structure and facilitate group problem-solving
  • The analytical aptitude to design methods for measuring and communicating ROI and data-driven process-improvement recommendations
  • A history of building high-performing teams and accelerating team members’ professional development


About Ontario Systems Ontario Systems is a leading provider of enterprise revenue cycle management software to the healthcare, accounts receivable management, and government markets. Established in 1980 and headquartered in Muncie, Ind., with offices located in Vancouver, Washington, and Albuquerque, New Mexico, and nearly 500 associates across 29 different states, Ontario Systems offers a full portfolio of leading software platforms, including Artiva RM™, Artiva HCx™, Contact Savvy®, and RevQ®. Ontario Systems’ industry-leading customers include 5 of the 15 largest hospital networks who actively manage over $40 billion in receivables collectively, as well as 8 of the 10 largest ARM companies and more than a hundred federal, state and municipal government clients in the U.S.


Equal Employment Opportunity Policy Ontario Systems, LLC does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.