Client Success Director

Customer Success United States


Description

Ontario Systems has a new and exciting position as Client Success Director in its Client Success Department.

Location This position will be remote. Candidate may work where they live anywhere in the United States.

Visa sponsorship or transfer of an existing visa is not available for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship or transfer.

What You’ll Do

  • Grow revenue and client satisfaction by driving a high level of service
  • Ensure Ontario Systems serves as a trusted business advisor to each client
  • Operate as the client advocate
  • Develop deep relationships with client decision-makers to help ensure the generation and execution of business development opportunities
  • Utilize data to drive improvements that both client and Ontario Systems can use to quantify value, maximize profitability, realize efficiency in operations, and promote exceptional service delivery
  • Establish ROI targets for all significant cross-sell opportunities

What You’ll Need

  • Bachelor’s degree from an accredited institution and at least 5 years of directly relevant experience in a similar role
  • Proven ability to promote products and services and align to client needs/goals with quantified target ROIs (and assess ongoing)
  • Proven ability to collaborate with and influence client executives/leadership to attain adoption of our distinctive products and services
  • Revenue Cycle Management(RCM)/Accounts Receivable Management(ARM) market experience to identify opportunities
  • Demonstrated examples of partnerships with Sales to realize upsell and cross-sell revenue
  • Proven ability to advocate internally across functions to attain client success by exceeding expectations

Benefits

We believe our values and You-Powered Culture set us apart. We take them very seriously and they’re at the core of everything we do. Beyond our values, we have some other great perks:

  • Best Places to Work award-winning organization since 2015
  • Career growth and mentorship opportunities
  • You-Powered Culture – We’ll support you in getting what you need, from your first contact during your hiring process throughout your career at Ontario Systems
  • Flexible work environment
  • Competitive pay and 401(k)
  • Health insurance with wellness discounts, medical, dental and vision care
  • Well-deserved time off with Paid Time Off program, personal holiday, plus 8 paid holidays
  • Paid Volunteer Time Off Program – make a difference in your community
  • 24/7 onsite fitness center
  • Education assistance program

About Ontario Systems Ontario Systems is a premier provider of enterprise technologies that streamline and accelerate revenue recovery for clients in the healthcare, government, and accounts receivable management (ARM) markets. Through process automation and modern, compliance-minded communication and payment tools, Ontario Systems helps its client partners generate more revenue at reduced cost and fulfill their organizational mission by effectively engaging patients, constituents, and consumers.

With offices in Indiana, Massachusetts, New Mexico, and Washington state as well as employees across the country, Ontario Systems is building on 40 years of success using a distinctly client-centric approach to innovation and service. A recognized brand in the revenue cycle management (RCM) market, Ontario Systems helps 600+ hospital networks—including 5 of the 15 largest systems in the US—optimize cash collections and provide a single, satisfying patient financial experience. Ontario Systems also serves 8 of the 10 largest ARM companies in addition to a number of state and municipal governments across the United States.

Equal Employment Opportunity & Affirmative Action Policy Ontario Systems, LLC does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.