Director, Product Management (Payments Product/Strategy)

Product United States Burlington, Massachusetts


Ontario Systems has a new and exciting opportunity for a Director, Product Management (Payments Product/Strategy) in our innovative Product Department to support its rapidly growing and transforming business.

Location This position will be remote. Candidate may work where they live anywhere in the United States.

Visa sponsorship or transfer of an existing visa is not available for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship or transfer.

What You’ll Do

This candidate selected for this role will be empowered and tasked with defining and supporting key aspects of our payment services offering and experiences, including overseeing payment processing solutions, helping define strategies to unlock new segments for payments and enabling seamless integrations with Independent Software organizations to maximize payments revenue.

  • Define and develop a data-driven payments penetration product strategy (workflow analysis, market segmentation, competitive analysis, customer persona identification) in existing and new segments
  • Conduct formal evaluation and market research of payments processing workflow applications in adjacent subsegments
  • Analyze current customer and partner experiences to define friction points and lead a team of Technical Product Managers to create seamless and effortless experiences through API’s
  • Lead the planning, prioritization, and execution of a compelling payments roadmap
  • Collaborate with key stakeholders within payment operations, sales, platform product management, product engineering, solution adoption to ensure payments revenue and margin KPI’s are achieved
  • Collaborate with cross functional teams to manage the development and execution of a comprehensive, strategic go-to-market strategy including value prop development, packaging and pricing models, and compelling field marketing deliverables to drive positive and meaningful business growth for customers and partners including ROI analysis

What You’ll Need

  • Bachelor’s Degree in Computer Science, math or equivalent software engineering experience (MBA is preferred)
  • A minimum of 5 years of experience working with internet technologies or within the Payments industry. Must have some experience in Healthcare IT – ideally, Healthcare Payments.
  • Experience and ability to lead a team of Technical Product Managers in developing robust API’s for Independent Software Vendors (Channel Partners) and for existing OS products and Clients.
  • Experience with qualitative and quantitative methodologies to understand customers and an ability to explore and structure customers’ insights
  • Self-motivation, a team player who can work across the organization to develop and launch products and programs to spur revenue growth
  • Strong communication and presentation skills
  • Entrepreneurial mindset


We believe our values and You-Powered Culture set us apart. We take them very seriously and they’re at the core of everything we do. Beyond our values, we have some other great perks:

  • Best Places to Work award-winning organization since 2015
  • Career growth and mentorship opportunities
  • You-Powered Culture – We’ll support you in getting what you need, from your first contact during your hiring process throughout your career at Ontario Systems
  • Flexible work environment
  • Competitive pay and 401(k)
  • Health insurance with wellness discounts, medical, dental and vision care
  • Well-deserved time off with Paid Time Off program, personal holiday, plus 8 paid holidays
  • Paid Volunteer Time Off Program – make a difference in your community
  • 24/7 onsite fitness center
  • Education assistance program

About Ontario Systems

Ontario Systems is a premier provider of enterprise technologies that streamline and accelerate revenue recovery for clients in the healthcare, government, and accounts receivable management (ARM) markets. Through process automation and modern, compliance-minded communication and payment tools, Ontario Systems helps its client partners generate more revenue at reduced cost and fulfill their organizational mission by effectively engaging patients, constituents, and consumers.

With offices in Indiana, Massachusetts, New Mexico, and Washington state as well as employees across the country, Ontario Systems is building on 40 years of success using a distinctly client-centric approach to innovation and service. A recognized brand in the revenue cycle management (RCM) market, Ontario Systems helps 600+ hospital networks—including 5 of the 15 largest systems in the US—optimize cash collections and provide a single, satisfying patient financial experience. Ontario Systems also serves 8 of the 10 largest ARM companies in addition to a number of state and municipal governments across the United States.

Equal Employment Opportunity & Affirmative Action Policy Ontario Systems, LLC does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.