Manager, Software Quality Assurance

Engineering Muncie, Indiana Vancouver, Washington Albuquerque, New Mexico United States


Ontario Systems has a new and exciting position as Manager, Quality Assurance in its R&D Department.

Location This position will work from one of our office locations in Muncie, IN, Vancouver, WA, or Albuquerque, NM. We will also consider remote work arrangements for this position.

Visa sponsorship or transfer of an existing visa is not available for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship or transfer.

What You’ll Do

  • Manage a results-oriented QA Team
  • Foster a culture of continuous improvement in all areas of technology, quality, operational efficiency and instill the principles of this culture in the team.
  • Organize, mentors, and motivates a team of talented QA professionals.
  • Manage all aspects of the team’s development activities in dynamic Scrum environment and champions the application of QA principles through the software development life cycle.
  • Assist with developing and managing testing strategies, plans, scripts, user acceptance testing, performance testing, system testing, and automated regression testing.
  • Ensure teams have appropriate product storyboards in place bridging the gap between product roadmap and current detailed sprint planning and execution to deliver products effectively by establishing realistic.
  • Maintain metrics on estimated/timelines to ensure projects remain on target.
  • Assist the team in resolving issues daily.
  • Communicate OKRs and KPIs and assist with creating SMART goals and individual development plans with momentum metrics to ensure progress.
  • Demonstrate strong leadership and collaborative skills to make an immediate impact.
  • Hire and retain top talent needed to meet objectives.
  • Monitor performance and maintaining knowledge of best practices
  • Analyze and benchmark processes, establish QA effectiveness metrics, and understand the interaction and relationship of business operations and strategic objectives.
  • Identify measures to track product quality.
  • Working with other internal teams, seek opportunities for continuous improvement of quality through Six Sigma and/or other continuous process improvement methodologies.
  • Maintain technical knowledge and understanding of the latest development and quality methodologies and best practices.
  •  Serve as a contact point with outside organizations, such as the American Society for Quality, Quality Assurance Institute, American National Standards Institute, the International Organization for Standardization, the Scrum Alliance.
  • Determine government compliance requirements or other regulatory requirements, if any, and incorporate into company’s QC programs.

What You’ll Need

  • Bachelor's degree (B.A. or B.S.) in Business Systems, Software Engineering or Computer Science from four-year college or university; four or more years related experience and/or training; or equivalent combination of education and experience. An advanced degree is desirable.
  • Four or more years of technical leadership experience in software engineering, telephony, quality.
  • Experience in leading a technology quality function within a software development environment is preferred.
  • Proven experience managing software quality projects.
  • Experience with SaaS products in a cloud environment is a plus. 
  • Experience setting up automation cases is a plus.
  • Knowledge and expertise in the following areas is required:
    • Development techniques for improving quality
    • QA Automation frameworks and testing tools
    • Expertise in software design and implementation
    • People development and coaching skills


We believe our values and You-Powered Culture set us apart. We take them very seriously and they’re at the core of everything we do. Beyond our values, we have some other great perks:

  • Best Places to Work award-winning organization since 2015
  • Career growth and mentorship opportunities
  • You-Powered Culture – We’ll support you in getting what you need, from your first contact during your hiring process throughout your career at Ontario Systems
  • Flexible work environment
  • Competitive pay and 401(k)
  • Health insurance with wellness discounts, medical, dental and vision care
  • Well-deserved time off with Paid Time Off program, personal holiday, plus 8 paid holidays
  • Paid Volunteer Time Off Program – make a difference in your community
  • 24/7 onsite fitness center
  • Education assistance program

About Ontario Systems Ontario Systems is a premier provider of enterprise technologies that streamline and accelerate revenue recovery for clients in the healthcare, government, and accounts receivable management (ARM) markets. Through process automation and modern, compliance-minded communication and payment tools, Ontario Systems helps its client partners generate more revenue at reduced cost and fulfill their organizational mission by effectively engaging patients, constituents, and consumers.

With offices in Indiana, Massachusetts, New Mexico, and Washington state as well as employees across the country, Ontario Systems is building on 40 years of success using a distinctly client-centric approach to innovation and service. A recognized brand in the revenue cycle management (RCM) market, Ontario Systems helps 600+ hospital networks—including 5 of the 15 largest systems in the US—optimize cash collections and provide a single, satisfying patient financial experience. Ontario Systems also serves 8 of the 10 largest ARM companies in addition to a number of state and municipal governments across the United States.

Equal Employment Opportunity & Affirmative Action Policy Ontario Systems, LLC does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

If you need accommodation for any part of the application process because of a medical condition or disability, please call 765-751-7000 to let us know the nature of your request.