Director, Solution Adoption

Solution Adoption United States


Ontario Systems is hiring a Director, Solution Adoption to support its growing business. 

Location:   This position may work remotely or from one of our offices in Burlington, MA, Muncie, IN, or Vancouver, WA.

What You’ll Do

You will lead a high-performing team of Consultants who work with our clients to realize their business objectives by designing, implementing, and driving meaningful adoption of our healthcare revenue cycle workflow software.

You will build relationships with client executives, standardize and improve team processes, and drive improvements across the team’s key performance indicators.

Specifically, the Director will:

  • Create and successfully execute a roadmap for team initiatives that will contribute to the realization of the company’s strategic objectives and to improvement of departmental KPIs
  • Initiate and drive complex cross-functional process improvements with a high degree of effectiveness
  • Set vision and expectations for what high performance means for consulting practice
  • Coach and develop team members on best practices in consulting with clients
  • Improve our practice of measuring and communicating client ROI
  • Streamline and standardize team processes, resulting in faster time to value for clients
  • Build trust-based, consultative relationships with client executives
  • Drive repeated improvements in measured outcomes
  • Support and accelerate each team member’s professional development
  • Grow a culture focused on delivering value to our clients and caring for one another
  • Use data to effectively manage and prioritize

What You’ll Need

The ideal candidate will have:

  • 5+ years directly managing client services teams in healthcare revenue cycle management consulting or software implementations
  • Healthcare revenue cycle management expertise
  • A track record of creating and successfully executing process improvement initiatives
  • Concrete examples of improving outcomes with quantified success
  • Excellent client relationship skills and an ability to lead difficult conversations with client executives
  • The analytical aptitude to design methods for measuring and communicating ROI and data-driven process-improvement recommendations
  • A history of building high-performing teams and accelerating team members’ professional development

About Ontario Systems Ontario Systems is a premier provider of enterprise technologies that streamline and accelerate revenue recovery for clients in the healthcare, government, and accounts receivable management (ARM) markets. Through process automation and modern, compliance-minded communication and payment tools, Ontario Systems helps its client partners generate more revenue at reduced cost and fulfill their organizational mission by effectively engaging patients, constituents, and consumers.

With offices in Indiana, Massachusetts, New Mexico, and Washington state as well as employees across the country, Ontario Systems is building on 40 years of success using a distinctly client-centric approach to innovation and service. A recognized brand in the revenue cycle management (RCM) market, Ontario Systems helps 600+ hospital networks—including 5 of the 15 largest systems in the US—optimize cash collections and provide a single, satisfying patient financial experience. Ontario Systems also serves 8 of the 10 largest ARM companies in addition to a number of state and municipal governments across the United States.

Equal Employment Opportunity Policy Ontario Systems, LLC does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.