Service Delivery Manager

Solution Adoption United States


Ontario Systems is looking for an experienced Service Delivery Manager on its Solution Adoption team to support its growing business.

Location: This position may work remotely or from one of our offices in Burlington, MA, Muncie, IN, or Vancouver, WA.

What You’ll Do
This person will lead project teams and our clients to achieve strong financial impact and results by implementing and adopting our software-based solutions.

  • Manage the end-to-end implementation of Ontario System solutions, serving as the primary business contact for clients and ensuring success
  • Manage cross-functional teams to ensure that implementation projects are completed on time, on budget, and with a high degree of client satisfaction
  • Define, socialize, and support project & client success criteria and goals
  • Report on key financial metrics and deliver measurable performance outcomes
  • Build strong client relationships, including at the executive level
  • Manage and track all project deliverables, activities, and tasks
  • Document and communicate project status, accomplishments, next steps, risks, and issues to client teams
  • Lead structured problem-solving activities with client and project teams
  • Act as a strategic advisor and trusted partner to the client, advising on best practices and decisions
  • Proactively manage project risks and facilitate challenging conversations with client leadership
  • Build and maintain a strong knowledge of Ontario Systems’ solutions, processes, and domains
  • Support improvement and optimization of processes, tools, and methodologies within Solution Adoption, and contribute to Ontario System’s organizational objectives
  • Facilitate client meetings, internal project team check-ins, and executive steering committee updates to support project momentum and team dynamics
  • Other duties as assigned by leadership

What You’ll Need
The ideal candidate will have:
  • Bachelor’s or Master’s degree in Business, Finance, MIS, or related field
  • 3+ years of experience in an implementation, customer success, or consulting role
  • Demonstrated success leading complex, high-profile technology projects
  • Ability to work on multiple projects at once, prioritize and execute a large number of tasks, and resolve issues quickly
  • Software implementation experience (especially revenue cycle management technology) highly preferred
  • Excellent ability to lead teams, especially in a cross-functional capacity
  • Demonstrated success in client services, including building executive relationships
  • A first-rate ability to structure and facilitate group problem-solving
  • Skilled at listening and at sending clear, well-tuned messages (both verbal and written)
  • Strong social awareness and positive attitude
  • Keen attention to detail, self-motivated, and service oriented
  • Exceptional critical thinking and analytical skills

About Ontario Systems Ontario Systems is a premier provider of enterprise technologies that streamline and accelerate revenue recovery for clients in the healthcare, government, and accounts receivable management (ARM) markets. Through process automation and modern, compliance-minded communication and payment tools, Ontario Systems helps its client partners generate more revenue at reduced cost and fulfill their organizational mission by effectively engaging patients, constituents, and consumers.

With offices in Indiana, Massachusetts, New Mexico, and Washington state as well as employees across the country, Ontario Systems is building on 40 years of success using a distinctly client-centric approach to innovation and service. A recognized brand in the revenue cycle management (RCM) market, Ontario Systems helps 600+ hospital networks—including 5 of the 15 largest systems in the US—optimize cash collections and provide a single, satisfying patient financial experience. Ontario Systems also serves 8 of the 10 largest ARM companies in addition to a number of state and municipal governments across the United States.

Equal Employment Opportunity Policy Ontario Systems, LLC does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.