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CURRICULUM VITAE
Kwiatkowska Magdalena
Warsaw, Poland
E-mail: [email protected]
Phone: + 48 601 130 265
WORK EXPERIENCE
POLAND, POLKOMTEL (FINANCIAL DEPARTMENT ) OCTOBER 2013 — PRESENT
Business Analysis and Reporting Specilist
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Reporting, tracking and analyzing data
Preparing recommendation for General Management
Creating solutions for business users and understand their needs
Improving and automating recurring reports
Preparing business cases for products commissions
Accounting commissions and bonuses
Cooperation with Departments (HR, IT, Sales, Operations)
POLKOMTEL (MARKETING DEPARTMENT ) MARCH 2012 — SEMPTEMBER 2013
Sales support specialist
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Creating motivation programs for employees
Preparing business cases for products commissions
Analyzing sales, financial reports (usage and customer opportunity) or input/
recommendations into customer targeting, including rules and prioritisations
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Development and implementation CRM applications
Cooperation with Departments (Financial, IT, Sales, HR, Operations)
SKILLS
: POLKOMTEL (OPERATIONS DEPARTMENT) AUGUST 2011 — FEBRUARY 2012
Process Development Junior Specialist
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Modifying service processes in the Call Center
Development and implementation tools and applications for Call Center
Analyse user requirements, design, test and optimize applications
Managing internal website content
Interpreting and creating standards and procedures
Cooperation with IT and HR Departments
POLKOMTEL (OPERATIONS DEPARTMENT) JANUARY 2010 — JULY 2011
Knowledge Management and Communication Junior Specialist
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Preparing articles and descriptions for Call Center staff on an internal website.
Creating diagrams and scenarios calls
Training Call Center staff- Creating eLearning courses
Supporting Call Center Consultants
Cooperation with Marketing Department
POLKOMTEL (OPERATIONS DEPARTMENT) JUNE 2007 — DECEMBER 2009
Call Center Concultant
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answering inbound calls
QUALIFICATIONS
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Experience in analyzing large amounts of data (databases, MS SQL, Teradata 14)
Skills in visualization data in Excel, Tableau.
Proficient in the use of Microsoft Office tools
Good knowledge of Visio, MS Project, Tableau
Practical knowledge of Sharepoint, HTML, C#, Adobe ( Premier pro, Photoshop,
Illustrator)
Knowledge of CRM solutions
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Language skills:
English - intermediate
French - intermediate
Polish - native
EDUCATION
E-BUSINESS MANAGEMENT SEPTEMBER 2011 — SEPTEMBER 2013
University of WarsawMaster's degree in Web Analytics
LAW AND ADMINISTRATION SEPTEMBER 2007 — SEPTEMBER 2010
University of WarsawBachelor's degree in Labour law
INTERESTS
New Technologies, Travels, Website Usability , History, Music, Sport ( bridge,
swimming, XC skiing) , Creation ( words, images, soundes )
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Job Description