Customer Relations Representative

Customer Service / Call Center Indianapolis, Indiana


Description

Join our growing world-class response center in Salem, NH and help travelers in need around the world every day!

For more than two decades, On Call International, a leading provider of travel risk management and travel assistance services, has helped millions of people with their travel problems, big and small. From serious medical and security emergencies, to lost passports and missing luggage, On Call is dedicated to our mission of helping travelers every day—and now YOU have a unique opportunity to help us carry out this mission!

We have an exciting opportunity for a Customer Relations Representative in our Indianapolis, IN office. This position will report to the Operations Supervisor.

The Customer Relations Representative is required to support the Global Response Center by answering all medical referral, benefits and claims questions. This includes, but is not limited to, inbound verbal and written communications to the beneficiary and providers while utilizing the world class customer service that On Call is known for.

Performance Objectives:

1). Gain understanding of the Customer Relations Representative process:  During the first 30 days establish knowledge on company systems, protocols and processes required to successfully answer referral, benefits and claims calls.

2). Manage inbound phone inquiriesDuring the first 90 days be able to handle all inbound phone calls and assist customers and providers in understanding their medical benefits and the claims process and status.

3). Provide assistance to customers and providers:   During the first 6 months employees should be proficient in all inbound customer and provider inquiries with minimal supervision. This includes, but is not limited to, phone inquiries, email communications and chat conversations with members.

 Position Knowledge, Skills, and Requirements:

Education

  • High school diploma or equivalent

Experience

  • Experience in travel and hospitality industry, insurance claims processing, and foreign language skills are encouraged to apply

If your experience matches these requirements, please apply WITH A COVER LETTER INCLUDING SALARY RANGE REQUIREMENTS.

Tokio Marine HCC Group of companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of Companies is an equal-opportunity employer.

Please visit www.tmhcc.com for more information about our companies.