Order Administration & Billing Specialist
Description
ON24 is on a mission to help businesses bring their go-to-market strategy into the AI era and drive cost-effective revenue growth. Through its leading intelligent engagement platform, ON24 enables customers to combine best-in-class experiences with personalization and content, to capture and act on connected insights at scale.
ON24 provides industry-leading companies, including 3 of the 5 largest global technology companies, 3 of the 5 top global asset management firms, 3 of the 5 largest global healthcare companies and 3 of the 5 largest global industrial companies, with a valuable source of first-party data to drive sales and marketing innovation, improve efficiency and increase business results. Headquartered in San Francisco, ON24 has a wide global footprint with offices in key regions, including London, Singapore and Sydney. For more information, please visit www.ON24.com.
Role Overview:
The Order Administration & Billing Specialist is responsible for ensuring the accuracy and completeness of recurring revenue invoices. This includes verifying contract terms, researching billing discrepancies, and escalating unresolved issues. This position is highly research and detail oriented, requiring strong analytical and problem-solving skills.
Responsibilities:
- Assist the Manager, Billing and Collections with overseeing the operations of the Billing department while also performing their own duties in Billing.
- Assist management with process implementation, systems automations, and policy improvement initiatives.
- Collaborate with management on reporting, metrics, forecasting, and planning.
- Ensure that all billing deadlines are met.
- Partner with other internal stakeholders in order to resolve complex and time-sensitive billing issues.
- Provide exceptional customer support to both internal and external customers.
- Generate invoices on a daily basis.
- Participate in the transition from a manual billing process into a system-automated billing process.
- Maintain meticulous system notes and up-to-date customer information within Microsoft Dynamics Great Plains.
- Complex reconciliation for customers with multiple contracts, business units, and purchase orders.
- Ability to quickly and efficiently submit and track invoices in various external portals.
- Partner with the Collections Team in order to resolve billing disputes.
- Maintain impeccable records of all billing and credit transactions requiring management override and exception handling.
- Special projects assigned by manager
Skills & Experience:
- 1+ year billing experience
- SaaS, marketing, media space experience is a plus.
- Experience in high-growth business environment.
- Extensive experience with high volume, low dollar transactions.
- Ability to effectively communicate with people in all levels of the company.
- Strong attention to detail, exceptional negotiating and organizational skills; capacity to multi-task and manage competing priorities.
- Must be comfortable in a fast-paced environment
- Experience with NetSuite and Salesforce preferred but not required
- Proficient in MS Office.
- Accounting or Finance degree preferred
- Must be willing to work overtime as needed.
Perks & Benefits:
- Health benefits designed to fit the needs of you and your family — including medical, dental, and vision plans
- Generous unlimited PTO policy and wellness days to log off and recharge (including 11 company-wide holidays, Floating Holiday, 2 Floating Wellness days)
- Employee Stock Purchase Plan
- 401K Plan with employer match
- Reimbursements covering home office expenses, cell phone use, and classes for professional and personal development
The base pay range for this position is $30.00 to $32.00 / hour. This range is not a guarantee of actual compensation that may be earned nor a promise of any specific pay for any specific employee, which is always dependent on relevant experience, education, skills, location, and other applicable factors.
EEOC:
ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.
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