Integration Specialist

Customer Success Remote, United States

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Description

ON24 is on a mission to help businesses bring their go-to-market strategy into the AI era and drive cost-effective revenue growth. Through its leading intelligent engagement platform, ON24 enables customers to combine best-in-class experiences with personalization and content, to capture and act on connected insights at scale. 
 
ON24 provides industry-leading companies, including 3 of the 5 largest global technology companies, 3 of the 5 top global asset management firms, 3 of the 5 largest global healthcare companies and 3 of the 5 largest global industrial companies, with a valuable source of first-party data to drive sales and marketing innovation, improve efficiency and increase business results. Headquartered in San Francisco, ON24 has a wide global footprint with offices in key regions, including London, Singapore and Sydney. For more information, please visit www.ON24.com. 
 
Role Overview:  

The Integration Specialist provides support and consulting on the setup, execution, and coordination of integration services for webinars, engagement hubs and virtual environments. This role requires a highly detail-oriented individual who is comfortable interfacing with clients under fast-paced, time-critical situations and has excellent troubleshooting abilities. Advanced experience in the following areas:

  1. Marketing Automation Platforms
  2. CRMs (Salesforce or Dynamics CRM)
  3. APIs
  4. SAML

The role will require working with marketing automation systems such as Marketo, Eloqua, HubSpot and Pardot, as well as CRMs such as Salesforce and Dynamics 365 CRM. Additionally, working knowledge of APIs is required. Understanding of programming languages is desired but not required.


ON24 encourages employee career growth and rewards those with a passion for success.  At ON24 you will work with the most talented individuals in the industry and our customer base includes the world’s largest and highest-profile companies. 

Responsibilities

  • Participate in implementation discussions with clients who have purchased ON24 Connect
  • Assists in training and educating customers on integration options for Marketing Automation Platforms and CRMs
  • Support set-up of integration workflows and field mappings in the Scribe system to implement customer’s integration system
  • Test, troubleshoot, and escalate integration issues
  • Support CSMs, as needed, in integration upsell discussions
  • Ensure processes and best practices are in place to maintain the integrity of the data
  • Effectively manage a variety of technology, data and service vendors
  • Identifying and developing best practices
  • Develop & evangelize best practices

Requirements

  • Understanding of data mining, data warehousing, business intelligence and lead management processes and technologies
  • Experience in software or high-tech marketing is a plus
  • Experience in business analytics
  • Advanced user of marketing automation systems (Marketo, Eloqua, HubSpot or Pardot)
  • Well organized and able to provide high quality work 100% of the time
  • Sense of urgency to provide a rapid response to client requests
  • Integrity, creativity, high standards, persistence, and achievement oriented
  • Ability to thrive in a rapidly changing environment
  • Familiarity with database systems
  • Salesforce experience required
  • Programming experience a plus
Perks & Benefits:    
 
  • Health benefits designed to fit the needs of you and your family — including medical, dental, and vision plans    
  • Unlimited PTO policy and wellness days to log off and recharge     
  • 11 paid company holidays for US-based employees + 1 Floating Holiday + 2 Floating Wellness days   
  • Employee Stock Purchase Plan    
  • 401K Plan with employer match    
  • Reimbursements covering home office expenses    
  
The base pay range for this position is $80,000 to $85,000. This range is not a guarantee of actual compensation that may be earned nor a promise of any specific pay for any specific employee, which is always dependent on relevant experience, education, skills, location, and other applicable factors.   
 
ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 
  
Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records. 
 
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