Senior Solutions Engineer

Sales Japan


Description

ON24 is on a mission to transform the way marketers’ market, powering the live, always-on and personalized experiences that businesses need to create engagement, deliver data, find demand and drive revenue. Through the ON24 Platform, marketers can build data-rich, interactive webinars and content experiences, understand audience behavior and turn that intelligence into action. Informed by more than a billion engagement minutes -- including 12 million polls, 1.3 million surveys, 1.5 million conversations, and conversion of over 17 million resources -- marketers drive more revenue from ON24 experiences than any other digital channel. Headquartered in San Francisco, ON24 has a wide global footprint with eight offices in key regions, including London, Munich, Singapore, Stockholm and Sydney. 

 Role Overview: 

The Solutions Engineer or “SE” is responsible for providing technical pre-sales support to customer & prospect facing representatives in the office and in the field. The goal of the SE is to provide all technical aspects required to win the opportunity.   
 
Responsibilities: 

  • Write technical responses to RFPs, RFIs, and prospect questionnaires. Handle online and face-to-face presentations as required.  
  • Backstop the Sales reps and provide supplemental in-depth product demonstrations for all ON24 products and services.  
  • Provide the initial point for enablement and training for sales representatives.  
  • Manage proof-of-concepts and provide training for prospects/clients evaluating the ON24 platform.  
  • Work with sales, client services, account management and the executive team to scope complex and strategic sales opportunities.  
  • Effectively gather prospect and customer technical requirements and communicate back to product development and engineering. 
  • Provide technical account management assistance to sales and account managers as needed to help up sell/cross-sell new products and services to existing clients.  
  • Provide guidance and oversight direct to the client on short-term service contracted deployments (aka Pilot Accounts) and associated webinar events.  
  • Plan, manage and execute platform and streaming tests for all aspects of the service with clients and prospects when needed.  
  • Assist with prototyping, platform interface design, and client event management work as required. Work closely with ON24’s Product, Engineering and Client Services organizations.  
  • Assist product development and engineering groups with product requirements definition, beta test programs, and other tasks as needed. 

 Skills & Experience: 

  • 4+ years in pre-sales/solutions engineering. 
  • Technical Account Management/Sales Experience a plus. 
  • A BA/BS degree, or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities. 
  • Previous working knowledge of software-as-a-service (SaaS), CRM’s, Marketing Automation Systems a plus. Experience selling/supporting SaaS is highly desired. 
  • Familiarity with streaming media protocols, audio/video encoding applications, content delivery networks (CDNs), and signal acquisition methodologies, is a strong plus. 
  • Fluent in English & Japanese. 
  • Excellent oral/written communication and presentation skills. 
  • Must be comfortable working in a fast paced, deadline driven environment. 
  • Strong Internet and web technical skills. 
  • Conversant in network protocols (TCP/IP, UDP, etc.). 
  • Excellent at working with wide spectrum of clients and prospects: C-level executives, marketing managers, and IT professionals. 
     

Perks & Benefits: 

  • Health benefits designed to fit the needs of you and your family — including medical, dental, and vision plans  
  • Generous PTO policy and wellness days to log off and recharge   
  • 11 paid company holidays for US-based employees + 1 Floating Holiday + 2 Floating Wellness days 
  • Employee Stock Purchase Plan  
  • 401K Plan with employer match  
  • Reimbursements covering home office expenses, cell phone use, weekly team lunches, and classes for professional and personal development  
  • Fitness and wellness perks including ClassPass and discounted memberships with 24 Hour Fitness  

 EEOC:  

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records 



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