Event Specialist – Part Time

Customer Success Charlotte, North Carolina Remote, United States


Description

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC.

The ON24 Event Specialist is responsible for the delivery of customer events using ON24’s virtual product suite.

Event specialists are responsible for:

  1. Providing an enhanced ON24 experience for customers and attendees
  2. Managing live events
  3. Customer training
  4. Event troubleshooting and escalation

This role requires a responsible and detail oriented individual. Customer service, a keen understanding of technology, and an interest in thriving in a deadline driven environment are critical components of this role.

ON24 encourages employee career growth and rewards those with a passion for success.  At ON24 you will work with the most talented individuals in the industry and our customer base includes the world’s largest and highest profile companies.

Position Requirements

  1. Knowledge of live streaming content
  1. Excellent troubleshooting, problem-solving and strategic thinking skills
  1. Ability to work independently
  2. Awareness and understanding of Internet browser software, webcam configurations/set up, and Windows/Apple operating systems

Essential Skills

  1. Well organized and able to provide high quality work 100% of the time
  2. Ability to work on multiple priorities and/or projects simultaneously
  3. Sense of urgency to provide a rapid response to client requests
  4. Excellent listening and communication skills, both verbal and written

Essential Job Functions and Responsibilities

  1. Provide customer trainings prior to live event
  2. Manage and monitor live event ensuring success
  3. Perform event related tasks, such as edits, answering audience member technical questions, and other administrative tasks related to role
  4. Act as product and subject matter expert
  5. Providing technical support and guidance
  6. Drive customer satisfaction with excellent customer service
  7. Perform webinar and virtual event related activities as necessary
  8. Event specialists may be requested to work outside of regional business hours, on holidays, and/or weekends 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ON24 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ON24’s employees to perform their job duties may result in discipline up to and including discharge.

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