Customer Value Agreement Coordinator Cleveland - Req ID 3055

Equipment and Power Systems Broadview Heights, Ohio


At Ohio Machinery Co., our employees take pride in building the world around them. From our Serviceman and Technicians keeping the equipment running, our knowledgeable sales staff helping maximize efficiency for our customers, our front-line workers preparing equipment and parts orders, to our support staff making sure everything runs smoothly internally.  Our employees are making a difference, and you can too! Ohio Machinery offers a career path, great pay, and a truly comprehensive benefits package including retirement options (pension plan for Union employees, 401(k) Match for Non-Union employees), medical/dental/vision insurance options, spouses and children scholarship opportunities (through the Ohio Machinery Education and Opportunity Foundation), and many others.


This position will be working within all of our operations applications (Equipment Monitoring Toolkit, Service Link, Dealer Business System, Parts and Service Quoter, etc.) to help build, sell and manage Customer Value Agreements to include parts kits and fluid sales to our customers. In part of our effort to grow CVA's, will assist with adding a CVA offering with every new machine sale. Will support the adoption of e-commerce applications with Caterpillar, in support of increased parts sales. Will support the adoption of other Caterpillar applications such as My.Cat.Com. This position will also provide support with achieving our Parts, Service, and Digital Excellence goals and other general administrative support as needed and required.


Must have an excellent work ethic and strong general office skills.   Must be proficient with various computer programs, MS Word, Excel, PowerPoint, and Outlook. Must be very well organized, with the ability to work independently or as a member of a team.  Must have strong communication, interpersonal, and customer service skills.


High School Graduate minimum, continued education and/or training a plus. Prefer a technical trade school diploma or two (2) Associates's degrees. Minimum of two (2) years experience in heavy equipment service and/or administration.

Ability to read and understand materials commonly used in service and warranty. Must have the ability to effectively communicate in both written and verbal form.




Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard, and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.


EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.