Support Specialist

Administrative Troy, Michigan


Description

Starting Salary: $16.24 (hour)

The Support Specialist role is to provide clerical, data, and information related technical support to Team Manager/Department Director and members of the assigned team.

Essential Functions:

  • Serve as backup to other Support Specialists and
    Administrative Assistants.
  • Establish and maintain administrative procedures, files, and records for the respective team.
  • Perform complex clerical assignments such as developing forms, establishing and maintaining appropriate databases, and preparing PowerPoint presentations.
  • Conduct research as required for the Team Manager/Department Director and team members.
  • Develop new and special report formats as required.
  • Answer phones and respond to general inquiries regarding departmental policies and procedures.

Education Requirements:

  • High School Diploma or GED 

Experience Requirements:

  • Minimum of four (4) years related clerical or technical support experience. Related coursework at a business school, college or university may be substituted for up to two (2) years’ experience.

Competencies/Skills:

  • Demonstrated high level of proficiency with Word, Excel, database, and other relevant software programs.
  • Demonstrated high level of interpersonal skills both in direct personal interactions and on the telephone
  • Demonstrated a high level of oral and written communication skills.
  • Demonstrated ability to handle a high volume of relatively complex assignments accurately and timely.
  • Demonstrated organizational skills needed to establish office procedures and maintain files and records.

Core Competencies:

  • Interacting with others in a way that gives them confidence in one’s intentions and those of the organization; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust)
  • Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the individual served; ensuring that actions embrace the principles of recovery. (Customer Focus)
  • Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using the newly gained knowledge and skill on the job and learning through their application. (Continuous Learning)
  • Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards)
  • Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication)

Special Information (Travel required, physical requirements, on-call schedules, and so on):

  • Must have available means of transportation to and from Oakland Community Health Network and for required offsite meetings or site visits.
  • Work performed primarily in an office environment.