outbound inside sales rep

Call Center Downers Grove, Illinois


Company: Oak Street Health


Title: Sales Call Center Representative

The mission of Oak Street Health is to rebuild healthcare as it should be. 

We are a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare.

The Oak Street model integrates outstanding clinical expertise, technology, and teamwork to deliver improved care quality and cost savings. These cost savings are then reinvested into care in our communities, creating a virtuous cycle of improving community health. 

We are a national organization serving over 100,000 patients and we are growing rapidly. We are a diverse team of care providers, service team members, technologists, community outreach experts, business professionals, and more -- all dedicated to our Oaky Values and motivated by our mission. We’re looking forward to getting to know you!

For more information, visit www.oakstreethealth.com.

Role Description:

This role is for a talented and competitive Sales Call Center Representative who wants to start a career with a rapidly growing company.  This role plays an important role in achieving our ambitious patient acquisition and revenue growth objectives by working as a Sales Call Center Representative.   

Core Responsibilities:

  • Contact and qualify prospective patients 

  • Understand patient needs and requirements and articulate Oak Street’s unique proposition

  • Understand Medicare Basics and insurance (or be coachable)

  • Schedule initial doctor’s appointments with new patients and achieve daily/weekly/monthly quotas

  • Other duties, as assigned

What are we looking for?

  • Entry level sales or customer service experience is a plus

  • Comfortable in a base + bonus salary structure

  • Proficient with learning new technology and communication tools

  • Experience working with, Salesforce.com, or similar CRM is preferred

  • Excellent listening and communications skills

  • Ability to multitask, prioritize, and manage time effectively

  • Coachable and a desire to learn a new industry

  • High School diploma or equivalent required; undergraduate degree preferred

  • US work authorization

  • Someone who embodies being “Oaky”


What does being “Oaky” look like?

  • Radiating positive energy

  • Assuming good intentions

  • Creating an unmatched patient experience

  • Driving clinical excellence

  • Taking ownership and delivering results

  • Being scrappy


Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

  • Collaborative and energetic culture

  • Fast-paced and innovative environment

  • Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.