Patient Engagement Specialist

Community Outreach Chicago, Illinois


Description

Company: Oak Street Health

Title: Patient Engagement Specialist

Location: Regional

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers that provides higher quality health and wellness care that improves outcomes, manages medical costs, and provides an unmatched experience for adults on Medicare in medically underserved communities.  By providing holistic, comprehensive and integrated care right in our patient’s communities, we can keep our patients healthy and then reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people in Illinois, Indiana, Michigan, Pennsylvania, and Ohio.  At 40 locations, and with an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about the mission to rebuild healthcare as it should be.

For more information, visit http://www.oakstreethealth.com.

Role Description

The Patient Engagement Specialist will be an integral part of the Population Health Team and will be responsible for conducting patient outreach (telephonic and in-person home visits) to foster engagement in our care model.

Responsibilities

The Patient Engagement Specialist will follow-up with patients who have not been engaged in our care model to support them in accessing care at Oak Street, or to assist them in finding a more appropriate setting for their primary care needs.

What we’re looking for

We’re looking for a motivated, experienced individual with:

  • A track record of success in health-care related engagement, sales and/or marketing

  • Ability to independently foster relationships with patients and their caregivers

  • A passion, patience and ability to explain complex topics to seniors and their caregivers

  • Ability to educate patients about Oak Street’s numerous services

  • A demonstrated ability to operate independently in a fast-paced environment

  • An understanding of the Medicare and Medicare Advantage programs

  • A commitment to performing meaningful work that dramatically improves the lives of older adults

  • Strong verbal and written communication skills

  • Access to a vehicle daily to drive to patient homes

  • Familiarity with Microsoft Office tools

  • Fluency in Spanish (written and oral) is preferred

  • US Work Authorization is required

  • Someone who embodies being “Oaky”

What does being “Oaky” look like?

  • Radiating positive energy

  • Assuming good intentions

  • Creating an unmatched patient experience

  • Driving clinical excellence

  • Taking ownership and driving for results

  • Being scrappy

Why Oak Street?

Oak Street Health offers our coworkers advantages that can’t be found in other healthcare companies, including:

  • The opportunity to be part of a hyper-growth company focused on changing the future of healthcare.

  • High levels of responsibility and opportunities for rapid advancement

  • Generous retirement options, paid vacation/sick time, as well as health, vision and dental benefits

  • Supportive and fun culture

Why does Oak Street Health offer all of these benefits? Because we know what it takes to deliver the highest level of care, and our team deserves the best resources to succeed and enjoy their work. In return, we expect the best out of our co-workers.

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers