Project Manager, Contact Center Sales

Call Center Chicago, Illinois


 Company: Oak Street Health 

Title: Project Manager, Contact Center Sales (Posting title: Project Manager, Sales Contact Center Sales)

Location: HQ (Remote)

Role Description:


The Project Manager will work closely with the Project Management Team and Contact Center Sales (CCSales) to manage and support the execution of the CCSales transformation plan. This role will coordinate across locations and functions to ensure timely and successful project completion. This is a fast-paced, high visibility role to ensure that we are driving innovation and improvement rapidly and consistently across CCSales. The Project Manager may support additional cross-functional projects across Oak Street’s growing footprint; topic areas will vary based on organizational priorities, and will focus on the most important operational and strategic imperatives for the organization. 

Core Responsibilities:

  • Contribute to the success of CCSales priorities and initiatives, which are complex and cross-functional in nature

  • Act as the central point person with internal and external teams; work closely with stakeholders to ensure priorities and execution are aligned. Provide updates as necessary

  • Work with project owners to develop and implement integrated, consistent, and measurable initiative

  • Create and maintain project plans and ensure project changes are documented, analyzed, and controlled. Identify and mitigate risks. Maintain project KPIs

  • Develop reports, presentations, and SOWs

  • Define resources and ensure they are assigned appropriately to meet project goals

  • Support project governance to ensure that we are driving innovation and improvement rapidly and consistently

  • Collaborate with center and HQ teams, including Growth, Clinical Services, Population Health, Clinical Quality, IT, and Business Intelligence as needed to effectively implement projects or initiatives

  • Other duties, as assigned 

What are we looking for?

We’re looking for a motivated professional with:

  • Minimum of 5 years of project management experience

  • Ability to build the trust and confidence of a wide range of stakeholders

  • Exceptional organization skills, detail orientation, and focus on deadlines and metrics

  • Quick learner who is proactive and comfortable with a high level of ambiguity; able to adapt and cover tasks as they arise

  • Collaborative working style, able to work cross functionally. Someone who connects the dots between teams - a proactive communicator who puts individual projects into broader organizational objectives

  • Excellent critical thinking and problem-solving skills and an eagerness to identify gaps and implement practical solutions

  • Strong intellectual curiosity, willing to get into the weeds to thoroughly understand questions

  • IT related experience with contact centers, telephony, Salesforce, etc

  • Tech savvy - expert in MS Office, Google Apps, project management software

  • Bachelor’s degree required

  • Light travel across Oak Street’s center locations may be necessary

  • US work authorization

  • Pleasantly persistent approach

  • An interest in and passion for serving Oak Street’s patient population. Driven by our mission to “rebuild healthcare as it should be” 

  • US Work Authorization

  • Someone who embodies being “Oaky”

What does being “Oaky” look like?

  • Radiating positive energy

  • Assuming good intentions

  • Creating an unmatched patient experience

  • Driving clinical excellence

  • Taking ownership and delivering results

  • Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to “Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission.

Oak Street Health Benefits: 


  • Mission-focused career impacting change and measurably improving health outcomes for medicare patients

  • Paid vacation, sick time, and investment/retirement 401K match options

  • Health insurance, vision, and dental benefits

  • Opportunities for leadership development and continuing education stipends

  • New centers and flexible work environments

  • Opportunities for high levels of responsibility and rapid advancement


Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. 

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