Divisional Growth Training Associate
Company: Oak Street Health
Title: Divisional Growth Training Associate
The mission of Oak Street Health is to rebuild healthcare as it should be.
We are a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare.
The Oak Street model integrates outstanding clinical expertise, technology, and teamwork to deliver improved care quality and cost savings. These cost savings are then reinvested into care in our communities, creating a virtuous cycle of improving community health.
We are a national organization serving over 100,000 patients and we are growing rapidly. We are a diverse team of care providers, service team members, technologists, community outreach experts, business professionals, and more -- all dedicated to our Oaky Values and motivated by our mission. We’re looking forward to getting to know you!
For more information, visit www.oakstreethealth.com.
Deliver training to outreach team members in person and remotely
New Hire Orientation: delivered every two weeks or as needed
New Hire On-The-Job coaching & check-ins
Onboarding Capstone course facilitation
Plan & facilitate quarterly regional enrichment meetings
Ad hoc training requests, office hours
Act as the main point of contact in division for training on all outreach support systems, including CRM (Salesforce), Insurance Eligibility, and Patient Scheduling
Provide coaching for outreach team members and managers
Support development and implementation of sales-focused learning solutions for outreach team members and managers in all Oak Street markets
Keep a pulse on outreach performance and interface with local outreach leadership to proactively identify and address training needs
Maintain outreach team learning solutions (materials, systems), ensuring they are up-to-date and accurate
Other duties, as assigned
What are we looking for?
We’re looking for motivated associates with:
Minimum of 2 years experience in sales or training
A problem-solving orientation, flexibility, and positive attitude
Incredible level of organization, structure, reliability, and independence
Clear, direct, and accessible verbal communication; strong listening and feedback delivery skills
Excellent face to face and video conference training skills
Outstanding networking and relationship management skills
Excellent judgment, trustworthiness, and ability to maintain confidentiality
Proficiency in Microsoft Office, Google Suite, and CRM
US work authorization required
Experience working on a multidisciplinary team preferred
Local center knowledge and relationships preferred
Experience working with Medicare preferred
Up to 70% travel required among centers (varies by division)
US work authorization
Someone who embodies being “Oaky”
What does being “Oaky” look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Why Oak Street?
Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:
Collaborative and energetic culture
Fast-paced and innovative environment
Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.