Sr. Clinic Informatics Specialist

Medical/Healthcare Chicago, Illinois


Company: Oak Street Health 

Title: Sr. Clinical Informatics Specialist

Location: Various

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients’ communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.

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Role Description:

The Senior Clinical Informatics Specialist (CIS) is a senior medical scribe who serves as a coach for medical scribes in our clinics. Scribes are partnered with a physician, nurse practitioner or physician assistant to support charting, billing, coding, and EMR navigation in an effort to offer an exceptional patient experience and maximize provider efficiency. The Sr. CIS is expected to lead, coach, and support a region of scribes, in partnership with the clinic Clinic Administrators (CA), Regional Operations Directors (ROD), Regional Vice Presidents (RVP), and Medical Directors. The Sr. CIS is expected to have deep knowledge in key aspects of OSH business model, including (but not limited to): Risk Score, Fee for Service Revenue, Stars, and Greenway templates and flowsheets.

Core Responsibilities:

  • Leadership & Coaching:  

    • Partner with the PM/RDO/RVP to support the hiring, onboarding and ongoing training of scribes 

    • Support Oak Street Health initiatives by ensuring clinic scribes are properly trained and executing workflows that drive high quality patient care and support our care model, including but not limited to: EMR documentation hygiene, thorough charting, quality metric compliance and prompting provider to address patient care gaps

    • Follow the CIS Evaluation Timeline for each regional CIS, including routine shadowing of provider/CIS pairs, chart reviews and assessment of gaps in CIS knowledge as well as addressing any inconsistencies that arise from evaluations 

    • Report results of evaluations and reviews to central and regional leaders 

    • Partner with PM/RDO/RVP and/or central support to highlight any trends in team training, execution, or other opportunities for improved workflows, efficiency or experience  

    • Organize quarterly scribe events for his/her region to support team building

  • Technical Knowledge & Skills:

    • Acquire and demonstrate mastery of content to support their work, including but not limited to: coding and billing, EMR navigation, Risk score, Stars, Huddle Forms

    • Serve as a medical scribe on a provider care team when coverage is necessary

    • Attend quarterly CIS Company-wide training

    • Organize the agenda for and deliver a portion of one quarterly CIS company-wide training per year 

    • Organize and deliver monthly training for regional CIS team 

    • Attend quarterly Sr CIS training, hosted by central leadership team  

  • Other duties, as assigned


What are we looking for?

  • Passionate about their work and motivated to be a part of a fast growing organization

  • ~8+ months of CIS/scribe experience

  • Leadership experience and/or natural tendency to lead

  • In good standing as a CIS/scribe

  • Comfortable with ambiguity and have a passion for problem solving

  • Eager to advance the CIS program’s efficiency and effectiveness

  • US work authorization 

  • Someone who embodies being “Oaky”


What does being “Oaky” look like?

  • Radiating positive energy

  • Assuming good intentions

  • Creating an unmatched patient experience

  • Driving clinical excellence

  • Taking ownership and delivering results

  • Being scrappy

Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

  • Collaborative and energetic culture

  • Fast-paced and innovative environment

  • Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to