Vice President, Clinical Support

Clinical Operations United States Chicago, Illinois


Company: Oak Street Health 

Title: VP of Clinical Support

Location: Remote 

Company Description

The mission of Oak Street Health is to rebuild healthcare as it should be. 

We are a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare.

The Oak Street model integrates outstanding clinical expertise, technology, and teamwork to deliver improved care quality and cost savings. These cost savings are then reinvested into care in our communities, creating a virtuous cycle of improving community health. 

We are a national organization serving over 100,000 patients and we are growing rapidly. We are a diverse team of care providers, service team members, technologists, community outreach experts, business professionals, and more -- all dedicated to our Oaky Values and motivated by our mission. We’re looking forward to getting to know you!

For more information, visit

Role Description

The VP of Clinical Support is a critical leader at Oak Street Health. They champion the organization's mission to provide high quality and safe care to patients by crafting the strategy, leading teams, and driving results around our RN/MA/Phlebotomy and patient safety programs. This will involve the development, enrichment and implementation of roles, responsibilities, and workflows for our clinical team members (RNs/MAs/phlebotomists), as well as strategic oversight to align our clinical team members’ contributions and performance to organizational-wide needs. Empowering our clinical team members with effective, productive, and rewarding roles supports Oak Street’s patient-focused priorities to deliver on an unmatched patient experience, reduce admissions and medical costs, and strengthen patient engagement. Success in this role requires excellent leadership capabilities and judgment, a skillful ability to collaborate across the organization, solve complex problems, deliver results, and navigate a high level of ambiguity. 



  • Contribute to the development of the vision and strategic needs of the nursing cohort, in alignment with our Executive & Senior Medical Directors and field leaders (Division Presidents, Regional Vice Presidents).
  • Build and lead multiple teams of different scopes to execute against the above strategic needs for the nursing program, including RN/MA/Phlebotomy and patient safety.
  • Evolve our central and local nursing leadership structures to keep pace with our organizational progression.
  • Strategically shape the role profile, job duties, and key workflows for our Registered Nurse, Medical Assistant, and Phlebotomists to support direct and indirect program development. 
  • In partnership with medical and administrative leaders, structure the job duties of our clinical team members to align with the Oak Street care model to provide the highest impact to patient outcomes, while maximizing team member contribution through “top-of-license” work. 
  • In partnership with medical leaders, population health and care teams, develop and implement an intervention-led nursing that aligns with the Oak Street care model and produces measurable results. 
  • Reinforce disease management, prevention-focused care through nurse visits, educational sessions, in center testing, telephonic triage, and refill support. 
  • Identify and implement best practices for patient care delivery within the RN, MA, and phlebotomy roles through evidence-based and Oak Street specific standards.
  • Partner with regional leadership, in-clinic care team members, and the central learning and development team to improve upon our clinical onboarding and ongoing training program for RNs, MAs, and Phlebotomists. 
  • Provide strategic oversight to align clinical care team contributions and performance to organizational needs.
  • Provide clear direction to improve retention and recruitment of clinical team roles including geographically & expansion minded approaches that can sustain our growth.
  • Define standards of high performance for clinical team roles within the Oak Street care model, measure our performance and partner with leaders to improve where needed. 
  • Other duties as assigned. 

This role reports to the Sr Vice President of Clinical Quality.

What we’re looking for

Success at Oak Street Health requires a high ability to collaborate, problem solve, manage projects, and be flexible. We’re looking for a motivated clinical leader with:

  • Proven experience and ability to build, lead and develop diverse teams, engage in multiple perspectives to work toward a common goal
  • Proven ability to organize, prioritize and manage multiple complex projects while navigating & collaborating with different stakeholder groups
  • A strategic thinker with strong analytical, problem solving, group facilitation, presentation skills 
  • Ability to exceed in a fast-paced environment while sifting through details quickly and staying focused on goals and deliverables 
  • Outstanding written and verbal communication and conflict resolution skills

Minimum Requirements: 

  • Current license to practice as a Registered Nurse
  • Bachelor degree in nursing; Advanced degree strongly preferred
  • 5 or more years of healthcare experience working as an RN, preferably in a primary care office or other outpatient setting
  • 7 or more years of demonstrated success in a leadership role 
  • Excellent communication skills and customer service orientation
  • US work authorization
  • Someone who embodies being “Oaky”

What does being “Oaky” look like?

  • Radiating positive energy
  • Assuming good intentions
  • Creating an unmatched patient experience
  • Driving clinical excellence
  • Taking ownership and delivering results
  • Being scrappy

Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

  • Collaborative and energetic culture
  • Fast-paced and innovative environment
  • Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to