Sr Associate, Patient Experience

Patient Experience Chicago, Illinois United States


Company: Oak Street Health

Title: Sr Associate, Patient Experience CAHPS/HOS

Location: Treehouse/Remote

Role Description:

The Senior Associate, Patient Experience - Consumer Assessment of Healthcare Provider and Systems (CAHPS)/Health Outcome Survey (HOS) will be responsible for supporting initiatives that span the patient experience journey (e.g. scheduling, referrals, provider discussions, etc). The ideal candidate is a self-starter, highly organized, enjoys solving challenging problems, uses data to drive insights, and excels in a fast-paced environment. This will be a high-visibility role requiring cross-team collaboration within Patient Experience and Service Operations and other teams (e.g. Population Health, Managed Care Operations, payer relationships, etc.). 

Core Responsibilities:

  • Support high-impact patient experience initiatives on the CAHPS/HOS roadmap 

  • Perform data analysis, identifying key insights and trends to inform decision-making

  • Develop materials and lead discussions with relevant organizational leaders

  • Communicate and coordinate with stakeholders to ensure visibility and coordination among various workstreams

  • Participate in meetings with payers and internal stakeholders, as needed

  • Other duties as assigned. 

What are we looking for?

  • Bachelor’s degree required

  • 2+ years of experience in healthcare / patient experience roles

  • Strong interpersonal skills that support effective stakeholder engagement

  • Strong written communication skills; highly proficient with Microsoft PowerPoint

  • Analytical and data savvy; highly proficient with Microsoft Excel

  • Project management experience

  • Strong level of organization, accountability, detail orientation, and focus on deadlines and metrics

  • Passion for excellence, willing to go the extra mile to achieve objectives and ensure consistently high quality work product

  • Quick learner comfortable with a high level of ambiguity

  • Collaborative working style, able to work cross functionally

  • US work authorization

  • Someone who embodies being “Oaky”

What does being “Oaky” look like?

  • Radiating positive energy

  • Assuming good intentions

  • Creating an unmatched patient experience

  • Driving clinical excellence

  • Taking ownership and delivering results

  • Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to “Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission.

Oak Street Health Benefits: 

  • Mission-focused career impacting change and measurably improving health outcomes for medicare patients

  • Paid vacation, sick time, and investment/retirement 401K match options

  • Health insurance, vision, and dental benefits

  • Opportunities for leadership development and continuing education stipends

  • New centers and flexible work environments

  • Opportunities for high levels of responsibility and rapid advancement


Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. 

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