Field Technician I (Waterbury, CT)
Description
Company: Oak Street Health
Title: Field Technician I
Location: Waterbury, CT
Role Description:
The Field Technician I role is an integral part of our team. We are looking for a competent Field Technician to provide fast and useful technical assistance on computer systems. Field Technicians answer queries on basic technical issues and offer advice to solve them. A Field Technician must have excellent technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company's reputation and business.
Core Responsibilities:
Level 1-2 support with tickets and field issues
Route/Escalate Help Desk tickets to appropriate team members using service desk software to record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
Troubleshoot IT issues (remotely or in-person) using remote support software and onsite from desktops, printers, peripherals, and network/Wi-Fi
Ensuring continuous uptime for computers, and peripherals
Working with vendors to service basic medical equipment
Working with vendors to manage network infrastructure
Assisting with new hire orientations
Deploying hardware for new employees
Required to visit clinics on a regular basis
A reliable car is required
Travel is required 50%-75% of the time
Keep accurate inventory of all IT-related equipment
Assisting with the implementation of IT strategy
Assist with company expansion and network infrastructure
Ability to lift or do physical tasks up to 50 lbs.
Other duties as assigned
What are we looking for?
We're looking for motivated professionals with:
2+ years of service desk experience is required
2+ years of network experience is recommended
An Associate's degree in computer science or a related field is required
A Bachelors's degree in computer science or a related field is recommended
Recommended certifications: CompTIA A+ certification, ITIL 4 foundations, or HDI Desktop Advanced Support Technician (HDI-DAST)
General knowledge of multiple operating systems (Microsoft, Chrome, Mac)
Excellent customer service skills
Able to communicate effectively in English both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
Must have a flexible and positive attitude
High level of organization, reliability, and independence with an eye for detail
Professional experience in a fast-paced environment
Demonstrated PC skills (Microsoft Office, Google suite)
Basic knowledge of ITIL (or equivalent) and Service Desk metrics/SLAs
Ability to lift or do physical tasks up to 50 lbs.
US work authorization
What does being 'Oaky' look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined
Why Oak Street Health?
Oak Street Health is on a mission to 'Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.
Oak Street Health Benefits:
Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health