Integrated Care Manager

Managed Care Operations Chicago, Illinois


Company: Oak Street Health


Title: Integrated Care Manager

Location: various

Company Description

The mission of Oak Street Health is to rebuild healthcare as it should be. 

We are a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare.

The Oak Street model integrates outstanding clinical expertise, technology, and teamwork to deliver improved care quality and cost savings. These cost savings are then reinvested into care in our communities, creating a virtuous cycle of improving community health. 

We are a national organization serving over 100,000 patients and we are growing rapidly. We are a diverse team of care providers, service team members, technologists, community outreach experts, business professionals, and more -- all dedicated to our Oaky Values and motivated by our mission. We’re looking forward to getting to know you!

For more information, visit

Role Description:

The Care Manager is a key member of the care team, contributing to the support and social service needs of our patients. As a part of the care management team, you would be managing care to an underserved area of the community that includes all cultural components. You will serve as the primary case manager, providing assessment, advocacy, and case management services to individual patients and their caregivers, in an effort to help patients maintain or improve their health status and avoid hospitalizations.  You will be expected to carry a caseload, build relationships with Oak Street Health patients, manage patient’s care plans, perform proactive phone and in-person outreach and assessments to our patients based on their care needs. You will also participate in and lead Care Team decision making in care team meetings and generally coordinate all clinical and auxiliary services needed to provide a high quality health care experience from Oak Street Health. Individuals in this position demonstrate cultural sensitivity, effective communication, and motivational interviewing skills.

Core Responsibilities:


  • Manage an assigned caseload while remaining in compliance with all internal and regulatory requirements

  • Create and nurture relationships with all assigned members working towards their optimal overall health and well-being

  • Be the system navigator and point of contact, in collaboration with the care team,  for members and families

  • Conduct complete, timely, and accurate program specific assessments (face-to-face and telephonic)

  • Develop and maintain a person-centered care plan or family driven care plan for all members in assigned caseload involving the member’s PCP, family/caregiver, Social Worker, Behavioral Health Specialists, and other specialists, as needed, to evaluate the individual’s needs, goals, and plan of action

  • Complete all activities and interventions outlined in the members care plan and ongoing monitoring of cases to ensure routine follow up and progression in their care plan goals

  • Document visits in electronic health record according to standards set forth in contracts

  • Schedule and maintain interdisciplinary care team (ICT) meetings. Occasional meetings to be held on site at OSH center

  • Capacity to transport oneself to members’ homes (if needed) and facilities and comply with travel and mileage reimbursement policies

  • Facilitate ICT activities with members and their identified support team and maintain strong communication with the member’s care team

  • Maintain HIPAA standards and confidentiality of protected health information

  • Other duties, as assigned.

What are we looking for?

  • Bachelor's degree or minimum of 2 years of relevant experience required

  • HMO /Managed Care setting preferred

  • Knowledge of community resources in assigned service area

  • Knowledge of clinical standards of care preferred

  • Knowledge of Medicaid/Medicare contracts and benefit systems is preferred

  • Demonstrated customer-focused interpersonal skills to interact in an effective manner with practitioners, the interdisciplinary care team, community agencies, members, and families with diverse opinions, values, and religious and cultural ideals

  • Ability to work autonomously, follow through with delegated tasks and be directly accountable for deliverables

  • Outstanding verbal and written communication skills

  • Ability to work independently and maintain flexibility in a fast-paced, start-up environment

  • A high-level of accountability and responsibility for the outcome of care

  • Excellent interpersonal and facilitation skills

  • Ability to affect change, work as a productive and effective team member, and adapt to changing needs and priorities

  • Excellent organizational skills and ability to manage multiple priorities appropriately

  • Independent problem-solving skills

  • A flexible, positive attitude

  • Experience working with the communities we serve

  • Access to reliable transportation and ability to travel daily

  • Working knowledge of Microsoft Office Product Suite

  • Working knowledge of Google Suite

  • US work authorization

  • Someone who embodies being “Oaky”

What does being “Oaky” look like?

  • Radiating positive energy

  • Assuming good intentions

  • Creating an unmatched patient experience

  • Driving clinical excellence

  • Taking ownership and delivering results

  • Being scrappy

Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

  • Collaborative and energetic culture

  • Fast-paced and innovative environment

  • Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to