Sr. Associate, Learning Technologies
Description
Company: Oak Street Health
Title: Sr Associate, Learning Technologies
Location: Chicago/Remote
Role Description:
The Sr Associate, Learning Technologies, is responsible for managing, administering, and integrating learning technologies tools at Oak Street Health. This role is accountable for LMS and KMS administration, including establishing and documenting standards, providing high-quality user support, and managing complex requests. The Sr. Associate, Learning Technologies, also handles troubleshooting, reporting, and user consultation requests. In addition to support for the enterprise LMS, this role will be a key thought partner for selecting, onboarding, and integrating additional learning technology tools (e.g., collaboration, content development) as required.
Core Responsibilities:
LMS Administration:
Upload and test content (eLearning, documents, etc.)
Build complex Curriculums and Programs
Edit and revise item details
Respond to and troubleshoot inquiries related to training course issues
Setup and manage assignment profiles and direct assignments
Manage rosters and end-user transcripts
Accurately pull and manage reporting subscriptions
Track, monitor, and report on training analytics
Assist learners as the initial point of contact by answering inquiries and providing immediate resolution or careful redirection to escalated support resources
Support operational processing activities
Participate in User Acceptance Testing when necessary
Achieve stated performance measures and adhere to established customer service standards.
Additional Technologies Support:
Coordinate with Learning teams and subject matter experts to gather system/platform technical requirements, determine functional and reporting design needs, ensure a successful user experience, and support achievement of desired learning outcomes for any new learning technology
Work directly with cross-functional system owners in IT, human resources, and other parts of the organization to create and maintain integration points for full system functionality
Work closely with third-party vendors and partners to manage and enhance the use of systems
Stay current on developments with online learning technologies to drive innovative and improved services
Perform other duties and responsibilities as required
This role reports to the Senior Director of Learning Enablement and has the opportunity for advancement and growth of responsibility.
Remote Work Requirements:
Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems
Prior remote work experience preferred
Ability to obtain high-speed internet and hardwire equipment to router/modem if needed
Distraction-free and private remote work environment required as well as reliable dependent care during working hours
Ability to provide own transportation for instances where on-site support is required for employees located within 50 miles of a physical OSH location/center
An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment
What are we looking for?
We're looking for motivated individuals with:
University degree required, preferably in computer technology or instructional systems design
At least 4 years of relevant work experience
Experience working with Workramp and/or other major enterprise-wide learning management system (LMS) platforms
Demonstrated ability to drive technology innovation and integration in a fast-paced environment.
Experience working with traditional IT systems, IT security, and handling sensitive data.
Solid understanding of instructional design and delivery methods for eLearning, in-person, and virtual instructor-led training.
Experience using eLearning authoring tools, i.e., Articulate Storyline, Articulate Rise 360, etc.
Proficiency/familiarity with a combination of Java, HTML, or CSS.
Demonstrated experience working cross-functionally with other technical and non-technical teams.
Ability to deliver excellent customer care
Ability to be agile, flexible, and creative.
Strong verbal and written communication skills.
US work authorization
Someone who embodies being 'Oaky'
What does being 'Oaky' look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined
Why Oak Street Health?
Oak Street Health is on a mission to 'Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.
Oak Street Health Benefits:
Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Company-provided work-from-home equipment, including a laptop, computer monitor, docking station, keyboard, mouse, and USB ethernet adapter
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health