Manager, Credentialing

Finance Chicago, Illinois United States


Company: Oak Street Health

Title: Manager, Credentialing

Company Description

Oak Street Health believes everyone deserves great healthcare – the kind you’d want for your own family. We specialize in providing exceptional care for older adults on Medicare, often in underserved communities where there is little or no quality healthcare.

Oak Street Health is on a mission to rebuild healthcare as it should be with an innovative care model that centers on wellness-based, positive health outcomes for patients, not the volume of services provided. Our unwavering commitment to keeping patients healthy is highlighted by dedicated care teams that take time to get to know each individual, providing the personalized care they need to stay healthy and live life more fully. 

We’re an organization on the move! Our rapidly growing national network of primary care centers is staffed by a diverse team of outstanding care providers, service team members, technologists, community outreach experts, business professionals, and more. For more information, visit

Position Description:

The Manager will be responsible for managing a team of Associates to enable expansion and ensure retention and compliance with our contracts.  This involves front end work with new providers and states, ongoing credentialing, and back-end handling of any upcoming license & malpractice renewals or provider terminations / transitions. The scope will include oversight of the credentialing process for our over 500 provider practice across 21 states and growing.  The position will report to the Director of Credentialing.

Core Responsibilities:

  • Manages all aspects of the credentialing process within their designated team to ensure accuracy, completeness, and timeliness of key credentialing activities

  • Supports establishment of credentialing standards and analyzes workflows that promote best practices

  • Champions innovation and implements performance management strategies as needed to optimize team member contributions

  • Provides leadership support for recruiting mentoring, training, and coaching to all Credentialing team members 

  • Cultivates positive interpersonal relationships with internal and external clients, medical services professionals, practitioners, ancillary staff and senior management

  • Collaborates with Director and other key staff on management of an ongoing credentialing performance improvement initiatives

  • Partners with Director to develop and implements long and short-term goals for designated team

  • Provides support to Director for interpretation, development, and implementation of all systems and functions to ensure continuous compliance with all regulations.

  • Other duties as assigned


What are we looking for?

  • A bachelor’s degree or minimum 5 years’ credentialing work experience.

  • 2+ years in management/supervisory role.

  • Professional communication skills with both staff and executive levels

  • Attention to detail and strong organizational skills

  • Sense of urgency

  • Flexible and positive attitude

  • High level of integrity

  • Experience with CredentialStream/Verity a plus

  • Certified Provider Credentialing Specialist (CPCS) a plus

  • U.S. work authorization

  • Someone who embodies being “Oaky”

What does being “Oaky” look like?

  • Radiating positive energy

  • Assuming good intentions

  • Creating an unmatched patient experience

  • Driving clinical excellence

  • Taking ownership and delivering results

  • Relentlessly determined

Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

  • Collaborative and energetic culture

  • Fast-paced and innovative environment

  • Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to