C3_Specialist_Remote

Call Center United States


Description

Title: Clinical Call Center Specialist

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients’ communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.

For more information, visit www.oakstreethealth.com.

Role Description:

The Clinical Call Center Specialist helps us meet our goal of successfully managing the comprehensive care of all of our patients. The role manages inbound and outbound calls by scheduling appointments, resolving patient issues when possible, and communicating patient needs and requests to the care teams in the clinics.

Core Responsibilities:

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Centrally receive inbound calls from multiple clinics, and make outbound calls on behalf of clinics

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Update patient information and manage information in our electronic medical records system

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Schedule appointments for patients with their Oak Street provider

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Manage patient referrals by obtaining authorizations and faxing requested information to specialists

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Perform service recovery, address patient concerns, and de-escalate callers, when needed

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Work closely with care team members to provide the highest level of customer service and act as an extension of the clinics

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Partner with colleagues to reach and maintain call center target metrics to ensure delivery of a positive patient experience

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Other duties as assigned

What are we looking for?

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A flexible and positive attitude

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A friendly and nurturing attitude toward our patient population of older adults

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Experience in customer service and/or clinical reception preferred, but not required

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Experience with EMR (Electronic Medical Record) documentation preferred, but not required

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Ability to multitask, prioritize, and manage time effectively

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Outstanding phone demeanor and etiquette

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High level of integrity

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Proficient PC skills, including basic Microsoft Excel skills

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Spanish or Polish speakers preferred, but not required

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U.S. work authorization

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Someone who embodies being “Oaky”

What does being “Oaky” look like?

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Radiating positive energy

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Assuming good intentions

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Creating an unmatched patient experience

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Driving clinical excellence

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Taking ownership and delivering results

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Being scrappy

Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

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Collaborative and energetic culture

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Fast-paced and innovative environment

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Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.