Patient Relations Specialist

Call Center Oakbrook, Illinois


Description

Company: Oak Street Health

Title: Patient Relations Specialist


Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers that provides higher quality health and wellness care that improves outcomes, manages medical costs, and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive, and integrated care right in our patients’ communities, we can keep our patients healthy and then reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people in Illinois, Indiana, and Michigan at 24 locations, and soon will open locations on the East Coast starting in Pennsylvania. Visit www.oakstreethealth.com to learn more.


 

Role Description

Oak Street Health takes a team-based approach to providing outstanding patient care. Our Membership Management Team connects directly with our patients and ensure they are happy with their Oak Street Health experience. The Membership Management Team is responsible for delivering excellent, high-touch assistance to our patients everyday.

Patient Relations Specialists (PRSs) are an integral part of our team and help us meet our goal of successfully supporting patients with their healthcare coverage. Your role is to provide support for our patients by helping them navigate through insurance benefits, educate them on their plan, properly advise them on healthcare coverage options and assist with any billing questions. PRSs are key players during the Annual Election Period ensuring that our patients are informed of all their options surrounding Medicare as well as serving as support to the in center Patient Relations Managers and our Insurance Advisor partners.   

Responsibilities:

  • Learn the basics of Medicare and use knowledge to assist patients with navigating insurance issues

  • Educate our existing patients and encourage them engage with us with their questions regarding their current healthcare coverage

  • Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage and connect them to the appropriate resources.

  • Serve as support for our in center Patient Relations Managers

  • Provide assistance to our Insurance Advisor Partners

  • Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)

  • Provide exceptional customer service

  • Other duties as assigned

This role reports to the Membership Management Supervisor and has significant potential for advancement. As this is a newly forming team, you will also have the opportunity to shape the team culture, influence our approaches and workflows, and contribute meaningfully to team success.

What we’re looking for

We’re looking for motivated, experienced team members with:

  • A problem-solving orientation and a flexible and positive attitude

  • An eagerness to help us build and refine our operating model

  • An understanding of the Medicare and Medicare Advantage programs preferred, but not required

  • Sales background preferred

  • A commitment to performing meaningful work that dramatically improves the lives of older adults

  • Familiarity with relevant patient population

  • Community health experience preferred

  • Proficient PC skills

  • Outstanding phone demeanor and etiquette.

  • Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)

  • US work authorization

  • Someone who embodies being “Oaky”. What it means to be OAKY:

  • Creating an unmatched patient experience

  • Driving clinical excellence

  • Taking ownership and driving for results

  • Being scrappy

  • Radiating positive energy

  • Assuming good intentions


 

Why Oak Street?

Oak Street Health offers our coworkers advantages that can’t be found in other clinical workplaces, including:

  • The opportunity to be part of a hyper-growth company, focused on changing the future of healthcare.

  • Paid vacation/sick time, retirement options, as well as health, vision and dental benefits

  • Brand new, beautiful working environment

  • Supportive and fun culture

  • High levels of responsibility and rapid advancement

  • Opportunity to be at the forefront of a revolution in healthcare

Why does Oak Street Health offer all of these benefits? Because we know what it takes to deliver the highest level of care, and our team deserves the best resources to succeed and enjoy their work. In return, we expect the best out of co-workers.

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers