Program Coordinator, BHS Fellowship

Clinical Operations Chicago, Illinois United States


Company: Oak Street Health

Title: Clinical Program  Specialist - Behavioral Health Program

Location: Remote 

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers that provides higher quality health and wellness care that improves outcomes, manages medical costs, and provides an unmatched experience for adults on Medicare in medically underserved communities.  By providing holistic, comprehensive and integrated care right in our patient’s communities, we can keep our patients healthy and then reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people in Illinois, Indiana, Michigan, Pennsylvania, and Ohio.  At 40 locations, and with an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about the mission to rebuild healthcare as it should be.

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Role Description:

The Clinical Program Specialist supports program development, implementation, ongoing evaluation, continual process improvement and operational integration for the Behavioral Health Program. This position will specialize in supporting the Behavioral Health program, working collaboratively with program owners, clinical analytics, process improvement, project managers and subject matter experts. The position will act as a specialist on select program initiatives tied to the Behavioral Health roadmap responsible for supporting project plans, pushing project efforts, and maintaining appropriate documentation needed for key decisions and implementation. This position will partner with Clinical programs and clinical leaders to link operational performance to organizational goals facilitating ongoing evaluation and improvement activities.

  • Work on projects across OSH Behavioral Health program in support of value-based care initiatives and the Behavioral Health Road Map.

  • Assists in the development and maintenance of the Behavioral Health Program strategic roadmap, as directed.

  • Creates and maintains project documentation for Behavioral Health program initiatives.

  • Assists BH staff in the creation and ongoing maintenance of the process, procedure and training plan documentation for Clinical programs.

  • Supports the organization of training of clinical teams as well as other key areas within OSH on new BH programs and/or process changes.

  • Contributes to activities with shared responsibilities across departments.

  • Maintain documentation of specific reports for  BHS patient panels for quality, coding, patient experience, and other population health metrics.

  • Works with BHS clinics to facilitate and coordinate resources and programs available through Population Health, and other external resources, to attain population health goals.

  • Supports the facilitation of population health and care coordination resources as needed to engage BHS’s and patients in the relevant population health initiatives.

  • Collaborates with the BHS management team to identify and develop the resources needed to meet population health goals.

  • Assists with the education and support of office managers and staff regarding BHS initiatives, resources, and processes.


What are we looking for?

We’re looking for motivated, experienced professional with:

  • College degree preferred, some college required.

  • A minimum of two years of combined experience in health care related work (or standard qualifications for a specialist).

  • Previous experience in working on projects, process improvements, training while working as part of a cross-functional or implementation team.

  • Ability to work effectively with Managers, Directors and above, as well as through the organization.

  • Excellent organizational skills, and solid business judgment.

  • Self-motivated, self-starter and ability to work independently as well as working effectively in a team environment

  • Excellent verbal and written communication skills, with strong attention to detail

  • Strong analytical thinking and problem-solving skills

  • US work authorization

  • Someone who embodies being “Oaky”

What does being “Oaky” look like?

  • Radiating positive energy

  • Assuming good intentions

  • Creating an unmatched patient experience

  • Driving clinical excellence

  • Taking ownership and driving for results

  • Being scrappy


Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

  • Collaborative and energetic culture

  • High levels of responsibility and rapid advancement

  • Headquarters (the “Treehouse”) located in the heart of Downtown, close to many public transit options and great restaurants

  • Competitive benefits; including paid vacation/sick time, generous 401K match with immediate vesting, as well as health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to